My husband and I just got back from celebrating our anniversary in Hermann MO. We chose to stay at The Inn at Hermannhof because of what we read on Trip Advisor and Travel Services @ Bed and Breakfasts.com. The reviews were great . When I looked at Hermannhof's website the pictures of the rooms looked great.
So, I called and booked the Kingfisher Room, which is a category 4 Premium room.Right after I had gotten off the phone with Tom I realized that I would rather stay in the Peerless room, which was the same category and same price and it was also available. I called right back and spoke with Tom again asking him if it would be any trouble to switch rooms. He was very put out by my request since he had already put the Kingfisher room as "booked' on his website calendar. I was not impressed by his "customer service". I had just hung up the phone with him, I could have understood if it had been a day or so, but I had just hung up the phone with him. I didn't understand what the big deal was, but I told him the Kingfisher room would be fine.
When we arrived at Hermannhof Inn the room was very nice. It looked just like the pictures.The bed was comfortable and the bathroom was huge. The shower was amazing.
We did have a shock our first night though. One of the staff members came into our room with out knocking! Thank God we were dressed! She was embarrassed as we were too. Apparently, there was some confusion and she was not aware that we had arrived. She apologized for not knocking before entering the room.
The breakfast was good, not fantastic but not bad either. The cheese and crackers that are "complementary" with the rooms are nice and the wine ok.
However, we had another shock. That was our credit card statement. Our bill for the two night stay was for $806.98!! The website stated the room as being $364 a night. We didn't know what the extra $78.98 was for. My husband called the Inn to find out. He was told that it was for room and bed tax. The taxes for this room came to $39.49 per night!!! Give me a break. This room was NOT a $400.00 a night room. We've stayed in suites in Las Vegas that were bigger, nicer, better customer service and didn't cost as much. My husband told them we did not think that was right. That is way too high. They said that's the way it is.
So, be aware that what the price states on their website does not include ALL that you will be paying. We will not be going back.
Bud and Melissa Thomas
- Official Description (provided by the hotel):
- Discover a truly romantic Missouri Wine Country inn at our historic Hermann, MO bed and breakfast, perfect settings for a quick weekend getaway. Our Hermann B&B features spacious, beautifully appointed suites with complimentary gourmet breakfasts, signature bottle of wine, free wi-fi, fireplaces, whirlpool tubs & modern amenities. Our Hermann Missouri bed and breakfast is conveniently located in the center of downtown, a short walk to Hermannhof winery, Dierberg and Star Lane winery tasting room, antique and art stores, shopping & the Katy Trail. Experience history, luxury, and comfort at our Hermann, MO inn in Missouri Wine Country. ... more less
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- Also Known As:
- The Inn At Hermannhof Hotel Hermann