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“Promised service was lacking”

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The Inn at Hermannhof
Ranked #3 of 50 Hermann B&B and Inns
Certificate of Excellence
Reviewed June 24, 2012

Our check-in to a cottage at Hermannhof started perfectly. Krissy, the manager, arranged to transport us and our bicycles to our four cottage rooms, all close to each other on a beautiful hill overlooking the Missouri River and Hermann. As promised, each cottage had a bottle of good wine, some water and additionally, a nice sausage and cheese tray. (One of our party found lipstick already on her wine glass, however.) At check-in, we were told to call for the Trolley which would take us to the various vineyards for tastings, etc. After showering off the dust of the Katy trail, we called the trolley number only to get a recording suggesting a reservation for a later date. The innkeeper suggested we keep trying because phone service was occasionally spotty in the hills around Herman. Finally, we reached Kevin, the Trolley operator, who brusquely told me that the vineyards were all closing, except for one, and that it wasn't worth his time or our expense for the Trolley to transport us there. (This was a Friday afternoon.) Wow. We all loaded into two cars and drove to the open vineyard for wine tasting - having wasted 30 minutes trying to arrange the promised Trolley (which we had been led to believe was an amenity).

Our next disappointment was trying to find an open restaurant in Hermann on a FRIDAY night. Most of the restaurants listed as being open were either closed or having private events. The Tin Brewery did not serve food. Though a Mexican restaurant was open, the smoke hung thick and some in our party found that objectionable. We ended back at the winery restaurant which was so so at best.

We returned to the beautifully appointed rooms wondering how Hermann, being promoted as a tourist town, had so little to offer on a Friday night. The next morning we had arranged for breakfast to be brought to our rooms at 7 AM. A delicious breakfast was brought but not until about 7:20. As we wanted to be on the trail before the hot afternoon, this was a minor inconvenience.

The cottages are roomy (most) and nicely furnished - although only 2 chairs per room made it hard for our parties to assemble in the same room. As others have said, the cottages are very noisy if other guests are noisy because, despite the appearance of solid construction, noise traveled among the rooms.

Would I be willing to try again? Yes, if my expectation was a day in Herman and a night in the cottage. The cottage grounds are gorgeous and very well maintained. For just an overnight B&B, however, this doesn't make the grade.

Room Tip: Not all the cottage suites have views of the River. Some are in the basement and have concrete floor...
  • Stayed: June 2012, traveled with family
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1  Thank FreakTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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369 - 375 of 406 reviews

Reviewed June 23, 2012

We stayed in the Norton suite. When we made the reservation, it just seemed like it had our name on it, especially since our last name is Norton. It's absolutely top-notch in location, service, historic interest, and beauty. Wonderfully maintained and cared for, there's nothing here to complain about. The only thing I found lacking was more mirror in the bath where the lighting is just a bit dim; perhaps adding one in the bedroom would be helpful; while hubby's in the bath, I could apply makeup in the bedroom. Love the footed tub and multi-spray shower (delightful surprise). Roomy and comfy. The staff is to be commended for their cheerful full-service attitude and helpfulness. Thanks for a great stay!

  • Stayed: June 2012, traveled as a couple
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Thank Diane N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2012

Lovely place and experience. Friendly staff, easy check in, and clean, luxurious room. Loved the linens and bedding as well as the whirlpool tub for two. Highly recommend this Inn.

  • Stayed: June 2012, traveled as a couple
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Thank Elexis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2012

My husband and I took the train to Hermann for a romatic anniversary weekend and we were both so diappointed. We were put in a cottage that had three bedrooms eash had their own key entery. When we walked in the room was very small and as we read our welcome letter one of the items mentioned was they provide ear plug for the "noise because it was an old house sound travels! We had to walk down a long stone steep walk way to get to town and then climb back up the stairs to get to our cottage. When we went down to town for supper and came back someone in the other rooms had locked the main entery door and I called the front desk and emergency numbers many times and only got answering machine,finaly we beat on the door so loud that some some came and opened the door. The next morning we called the front desk multi times to get a ride to come down for breakfast, finally we reached someone and were taken to a very dissappointing breaskfast at the main hotel. For someone who has a picky eatter there was NOTHING that was served that he would eat and we were never ask if there was anything else he would like to have fixed. I know that we were ask when we checked in if there were any dietary needs but having a picky eatter isn't a special need I jus think you need to think not allyour customers like fruit and onions in the quiche, Several simple items should be offered! Your website says breakfast are a feast of taste treats NOT SO MUCH! For the high price of the one night stay we would not come back and we really disliked the atmosphere of The Inn at Hermannhof. The only good thing I can say about our stay is the people at the front desk and who took and picked us up were very nice and the view was wonderful.

Room Tip: Don't go! Cost is way to high for what little you get!
  • Stayed: June 2012, traveled as a couple
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3  Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2012

We stayed in the Johannes Blust cottage on June 11th, 2012. We chose this suite of rooms for the luxurious amenities and were more than satisfied. The two person jacuzzi and the state of the art steam shower were spotless, completely upscale and absolutely relaxing. The bedroom and adjoining kitchen were also stunningly beautiful. Outside the rooms is a small private patio overlooking stone steps leading down to the winery and surrounded by foliage. In the front of the cottage is a table and four chairs with a great view of the rest of the property (which is gorgeous) and a partial view of the beautiful town of Hermann. The service was also top notch. We would recommend this to anyone looking for a quiet, romantic getaway surrounded by absolute luxury. And we look forward to going again!

Room Tip: This cottage is on the very end of the property, which offers the most seclusion---sacrificing some...
  • Stayed: June 2012, traveled as a couple
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Thank Ellen496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2012

My husband and I spent my birthday in Hermann and stayed in the Paradise Room at The Inn at Hermannhof. The room is spacious, clean and decorated beautifully. There is a large deck with a beautiful view of Hermann and the river. We watched the sunset from our deck every night. We walked down and ate breakfast in the dining room the first morning and then the following mornings had breakfast brought to our room and enjoyed on the deck. When we walked in our room, there was a plate of freshly baked cookies along with a sausage & cheese plate, bottles of water and a bottle of wine. At the end of each day, when we returned from tasting wine all day, there was a fresh plate of cookies! It was so fun! The bathroom is huge and has a shower with five heads. It was a dream! Service was exceptional! I would definitely stay here again and would highly recommend it to anyone wanting a quiet, romantic getaway.

  • Stayed: June 2012, traveled as a couple
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Thank karatenurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2012

Hermann is an intersting town to visit with its wine to offer and great hospitality.

We found the perfect place to stay at the Inn at Hermannhof. The rooms are unbelievably
well appointed and beautiful. The breakfasts are a feast of taste treats.
The innkeepers could not be more helpful and all in all it is a place of joy.

  • Stayed: May 2012, traveled as a couple
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Thank Jeanette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Hermannhof

Address: 237 E 1st St, Hermann, MO 65041-1113
Phone Number:
Location: United States > Missouri > Hermann
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #3 of 50 B&Bs / Inns in Hermann
Price Range: $198 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Inn at Hermannhof 3*
Number of rooms: 27
Official Description (provided by the hotel):
Discover a truly romantic Missouri Wine Country inn at our historic Hermann, MO bed and breakfast, perfect settings for a quick weekend getaway. Our Hermann B&B features spacious, beautifully appointed suites with complimentary gourmet breakfasts, signature bottle of wine, free wi-fi, fireplaces, whirlpool tubs & modern amenities. Our Hermann Missouri bed and breakfast is conveniently located in the center of downtown, a short walk to Hermannhof winery, Dierberg and Star Lane winery tasting room, antique and art stores, shopping & the Katy Trail. Experience history, luxury, and comfort at our Hermann, MO inn in Missouri Wine Country. ... more   less 
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Also Known As:
The Inn At Hermannhof Hotel Hermann

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