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Crossland St. Louis - Airport - N. Lindbergh Blvd.
Ranked #3 of 10 Hotels in Hazelwood
Reviewed October 21, 2012

One star rating--property needs to be updated, smelled of cigarette smoke even in our non-smoking room (the web listing lists it as a smoke-free facility), no breakfast, no hair dryers, beds were uncomfortable.

  • Stayed: October 2012, traveled with family
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1  Thank SweetPea2bk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Region39, Manager at Crossland St. Louis - Airport - N. Lindbergh Blvd., responded to this reviewResponded October 22, 2012

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your stay was less than desirable. Please accept my apology. In response to your feedback, I wanted to let you know that the hotel recently replaced all of its mattresses and foundations with state of the art quality products in August of this year, I apologize they were not to your comfort level. Hair dryers although we do not place them in the guest rooms, are available at the front desk at any time. I will speak with my staff to make sure this is communicated in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact me at slo@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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54 - 60 of 69 reviews

Reviewed September 24, 2012

Certainly a plain, old, property. But the full kitchen saved me meal money on top of a REALLY inexpensive rate for four days really adds up. Service was great and very friendly. First room they gave me was NASTY & I thought I'd finally gotten what I deserved for really cheap rooms. But I objected, they gave me their "best" room & it was just fine. Great value. I don't think I'd recommend for single women & I can understand one reviewer saying it "doesn't feel safe"; but I had no problem, threat, etc. Wouldn't work for everyone; but was fine for me & a great value. Hallways/public areas sketchy; but room was PLENTY clean & just fine.

Room Tip: Top floor, center of building, just across from stairs
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  • Stayed: September 2012, traveled on business
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Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Crossland St. Louis - Airport - N. Lindbergh Blvd., responded to this reviewResponded September 25, 2012

Mark- Thank you so very much for your glowing review of Extended Stay America St. Louis - Airport. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I do want to apologize that we did not get it right on the first try, and I have taken the necessary action to ensure that this does not happen again. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2012

The Staff at Extended stay are very courteous and pleasant attitudes. I really enjoyed my stay here. The manager Ms. Delicia Lacy will go out of way to make sure your stay is pleasant. I've been staying here for quite sometime and have never ran into any problems at all. The cost of rooms are very economical and I've even had my daughter stay for a weekend here because the cost was minimal. I would give her staff an excellent rating due to nice attitudes that is always displayed. I recommend that Delicia get a promotion to General Manager of all the hotels affliated with Extended Stay immediately.

Room Tip: The room is well suited for any one.
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  • Stayed: September 2012, traveled as a couple
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Thank Eddie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Owner at Crossland St. Louis - Airport - N. Lindbergh Blvd., responded to this reviewResponded September 10, 2012

Thank you so very much for your glowing review of our hotel and for recognizing the hard work and efforts of Delicia. We will be sure to pass along your kind words to her; we think she is a wonderful Manager as well! As a whole, we strive to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

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Reviewed August 15, 2012

I THOUGHT I got a good deal on Priceline, but I found out that sometimes you really do get what you pay for. We were placed in a smoking room that positively REEKED and drove my allergies crazy. The desk clerk did not even ask about smoking preference when we checked in and I didn't think to request non-smoking because my preferences are on file with Priceline and I just figured they'd honor them. We only stopped at the room briefly before heading out to dinner. By the time we got back and I realized just how bad it was, they'd already closed the office so I couldn't even demand that they give us a different room. In addition to the horrible smell in the room, there were cigarette burns EVERYWHERE: carpet, bedspread, table... even the PHONE and toilet seat.

The microwave had a mismatched turntable plate (so it didn't work correctly) and the coffee pot warmer plate was rusted out. Truth be told, all the appliances in the room REALLY need to be replaced.

Additionally, the area felt very unsafe. I was quite reluctant to leave even just bags of clothes in the car, but since we were travelling on early the next morning, I didn't want to unload everything. So we parked the car in as visible a spot as possible and hoped for the best. Fortunately, it was not broken into, but I definitely felt nervous about leaving it.

I've stayed at other Extended Stay hotels on several occasions and always found them to be clean and pleasant. This place is a blight on the brand name and the Extended Stay corporation should strip their banner before it does more damage to their good name.

Room Tip: My tip for choosing a room is to choose one at a different hotel.
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  • Stayed: August 2012, traveled on business
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2  Thank Brig13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Crossland St. Louis - Airport - N. Lindbergh Blvd., responded to this reviewResponded August 16, 2012

I recently received a copy of your review of our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. As well, please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Specifically, standard operating policy is that linens are always replaced with fresh, clean new bedding before a guest checks in and a guest who requests a non-smoking room should receive one. That having been said, I recognize the issues you have brought to my attention and discussed it with my hotel staff and upper management.

Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand locations in the future.

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Reviewed June 9, 2012

First, the manager Delicia is a jewel to this hotel because she will go out of her way to make your stay as well as can be. The hotel is very clean and quiet with excellent security. I am a monthly resident and we will be receiving new mattresses in a few days. The laundry facilities is very good but a little expensive for me and it is keep very clean. I leave everyday to go to work and leave my $700 laptop on my desk. I trust the staff and housekeeping is very friendly. The prices are reasonable and you will get what you pay for. They also have special rooms for disabled customers but they don't have a shuttle bus to the airport. I have visited many extended stay hotels in St Louis, also working at the Marriott Hotel gives me a good radar for good hotels. THIS HOTEL PASSES THE TEST!

Room Tip: There is not a swimming pool and the bottom floor is always the best option for me. Ask for Delicia...
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  • Stayed: June 2012, traveled as a couple
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1  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 15, 2012

Thank you so very much for your glowing review of Extended Stay America St. Louis - Airport. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2012

This is a pretty spartan hotel located in the STL airport vicinity, off of a fairly busy street, but far enough back from the street that the ambient noise isn't bad. There is nothing within walking distance, but there are restaurants and a big grocery store 1.5 miles to the north. My room was clean, spacious, didn't have any bad smells, and had the basics that I needed. It has a microwave and stovetop, so I was able to cook dinner and breakfast and save money.

My first room assignment was very close to the lobby, but off of a tiled hallway. When I said that it was a bit too noisy, the vey pleasant woman working the counter (Garnett) changed my room without any fuss. She was nice throughout.

I got my deal on Priceline, and am confident that there was no place in the area less expensive (I won't stay at places where there are hookers or tweakers, sorry.). I got a good night's sleep, and am on the road with no drama. Mission accomplished.

Stayed: June 2012, traveled solo
Thank Bonbonmontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 15, 2012

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America St. Louis - Airport. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2012

29.99 it was a wonferful stay, very quite and you are like 5 mintues from the mall and about 15 minutes from downtown!!!!!

  • Stayed: April 2012
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1  Thank yurmyka86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Crossland St. Louis - Airport - N. Lindbergh Blvd., responded to this reviewResponded June 5, 2012

Thank you so very much for your glowing review of Extended Stay America St. Louis - Airport. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crossland St. Louis - Airport - N. Lindbergh Blvd.

Address: 6065 N Lindbergh Blvd, Hazelwood, MO 63042-2828 (Formerly Extended Stay America)
Phone Number:
Location: United States > Missouri > Hazelwood
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Hazelwood
Price Range: $51 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland St. Louis - Airport - N. Lindbergh Blvd. 2*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to Crossland Studios - St. Louis Airport - N. Lindberg Blvd. We are located just outside of the entrance to Lambert-St. Louis International Airport and down the road from Interstate 270. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 
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Also Known As:
Extended Stay Hazelwood
Hazelwood Extended Stay
Extended Stay America Hazelwood

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