When visiting St. Louis we typically stay at the St. Louis Marriot West (Maryville) However this time we stayed at this Residence Inn because of its location. We should have just driven a little farther and stayed at our usual choice. (Great hotel) Not the case with the Residence Inn though.....Upon check in I had to call housekeeping to come upstairs in order to remove dried food and other stains on the carpet that were clearly visible. It took 2 phone calls before they arrived. We had booked several rooms and the air conditioning was not working in one room and we were told that the controls were set incorrectly and to just give it time. After 45 minutes of no change in temp we asked for a new room. It is not enjoyable to change rooms late at night after a long day of traveling. The "hot" breakfast buffet actually proved to be eggs, hash browns and sausage that were both cold and undercooked. The bedroom in the suite was extremely small. Remote control did not work and it took two phone calls to get a new one. We had requested extra towels upon check in and they were not in the room either. Front desk clerk was not knowledgeable about the area and therefore unable to make worthwhile restaurant suggestions. Overall this was not the Marriott experience that we are accustomed to when traveling. Would not return to this hotel.
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- Also Known As:
- Residence Inn St. Louis Airport/Earth City Hotel Earth City
- Residence Inn Earth City
- Earth City Residence Inn