I booked a basic room at a Studio Plus in St. Louis, specifically non smoking for 3 nights roughly 5 days before the arrival date. While I'm driving to St. Louis I got several calls from Studio Plus. The first call said that they had changed my reservation to a sister property, Extended Stay America and gave me the address. No problem, I wrote down the address and reprogrammed the GPS. At that point I was still 400 miles away. An hour later I got a voice mail from the same person saying that they found someone checking out and moved me back to the StudioPlus site. I didn't trust this so I called and got some else at the property and that person said that no, this was not correct, I was still rebooked at the 2nd property. I confirmed that this was a non smoking room, guy says yes. OK, no problem. 7 hours later, roughly, I arrive at the property. Yes, they have my reservation but they don't have any non smoking rooms and none of the properties in their ENTIRE ST. LOUIS chain have non smoking rooms available..... so i calmly ask what they are going to do.... and the very nice counter lady says that there is nothing that they can do.... so I calmly ask to have her cancel my reservation and when she is done ask her for the internet key so that I can sit in their parking lot, at 7PM, and find another hotel to stay at. btw, I do roughly 150 nights per year in hotel stays... so much for this chain.... 2 strikes after a 550 mile drive means you lose...
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
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- Also Known As:
- Extended Stay America - St. Louis - Westport - Craig Road Saint Louis, MO - Creve Coeur