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“Not a good night.”

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Quality Inn & Suites
Ranked #23 of 36 Hotels in Columbia
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494 reviews from our community

Traveler rating
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    74
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Missouri
Level 5 Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 4, 2013

Dirty room, dust thick on numerous surfaces, bathroom had not had a good cleaning in some time. Very disappointed. First time to be in a Baymont that had standards this low. Not acceptable in my book. Every opportunity was given to allow this facility/staff to make changes but it was obviously not their priority to provide a clean room for their paying guests. The pullout sofa mattress is a joke. I don't think I have seen a worse excuse for a mattress since seeing one at a dump!!
Staff was not helpful. Front desk clerk - whose name started with a J was plain rude.
Never be back!!!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LSSJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sikeston, Missouri
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 3, 2013 via mobile

We booked a 2 bedroom suite for the weekend for 5 Friends. The bathroom was FILTHY!!!! Floor not swept nor mopped, hair on toilet, tub and floor, baseboards in bathroom were caked with filth along with toilet paper holder. Complained to Clerk on first night and after he asked what we expected him to do we replied that it needed to be cleaned while we were out to dinner. When we returned he had delivered towels, washcloths and toilet paper to our room but still hair and filth.
Second day we requested personally to the manager that our room was not clean and he informed us that he would clean it personally. We were out most of the day and when we arrived back....you guessed it....still not swept or mopped, trash still in all trash cans, floors not swept, 2 towels and no washcloths in our room. Complained to clerk and he did manage to bring worn out dingy towels to our room. We complained and showed him that nothing had been done to our. Room to clean it. He replied that there was hair in the bathroom, but it was ours because we had been here for a day. Was very rude and non caring. Will NEVER stay here again and if thisis the way Baymont is going to run ther hotels we will go to another type of hotel. First time we have ever had a problem with Baymont but it is enough to cause us to take our business elsewhere!!!!!

Stayed August 2013, traveled with friends
Helpful?
1 Thank Gloria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baymont34546, Manager at Quality Inn & Suites, responded to this review, August 5, 2013
was disappointed to read your review following your recent stay with us. I was sorry to hear staff services did not meet your expectations. We will review with the staff to avoid similar situations in the future. Please accept my apology on this issue. We hope your future travel plans will continue to include Baymont Inn & Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 801 N Keene St, Columbia, MO 65201-6634 (Formerly Baymont Inn & Suites Columbia)
Phone Number:
Location: United States > Missouri > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #23 of 36 Hotels in Columbia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Convenient access to Interstate 70 and Highway 63 just minutes from downtown Columbia, restaurants and shopping. We are located directly across the street from the Women's and Children's Hospital. ... more   less 
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Also Known As:
Baymont Inn And Suites Columbia
Baymont Inn & Suites Columbia Hotel Columbia
Holiday Inn Columbia

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