The reviews on this hotel are all over the place, why one would be a member of "HI rewards" is beyond me, makes sense to be a member at REI but not an establishment like this. Hotels are usually pretty similar but this place falls into a different category. Seems much larger then it needs to be and upon entry thue entire building has a musty smell and I feel like it is no longer 2013.
While in the lobby they have three overly modern, odd shaped desks that the employees have to bend over to use the computers at. The largest issue was the entire outdoor area was closed and when we asked about using the area we were told we would trip and they can't be liable.
Onto the obvious water damage in the entire building, after the obviously musty smell I began to check for signs of water damage and almost immediately after entering the large open area over the lounge bar and looking up I saw poorly done stucco patches on the beams. The obvious moisture issues carried on through out the building from various walls in common areas, near elevators and even in individual rooms, I went into three and noticed water damage and different examples of poor repair in each. As well they should pay their finish carpenters more money so they do a good job, or by them some good materials so they can get their crown molding joints correct. And these observations are after spending no more then 5 hours in the hotel and room.
Another issue was that the room was quite large but had only one desk and a chair where this was a double room, I was expecting another table and chairs and at least one arm chair, but I suppose that's to much to ask for a hotel of this size. There were also no towel racks, forcing us to have to use many towels, not at all environmental friendly. Nor was there any mention of corporate responsibility for the local environment they affect and the other effects they have on the local community, many of their employees didn't seem happy to be there...
And after reading reviews it seems like the hot tub has been missing for some time. The outdoor pool is advertised as "seasonal" but it is mid May and muggy outdoors yet the entire pool area is closed off and the indoor pool is locked at 10, that seems a bit early. I have no need to lift weight at 11pm but I dip in the pool may be relaxing.
Seems like the entire Holiday Inn organization is squarely focused on profits while providing a poor representation of customer service and facilities management.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Executive Center - Columbia Mall. This majestic Columbia, MO hotel is the only true full service hotel in Columbia, MO & is just minutes away from the University of MO campus & the Downtown District. This luxurious hotel is adjacent to the Columbia Mall and Cosmopolitan Park. The Holiday Inn Select is located at exit 124 right off I-70 and is just a quick drive to the Columbia Regional Airport.Along with offering complimentary high-speed wireless Internet access, you can also enjoy a refreshing swim in the indoor or outdoor pool, or relax in the outdoor hot tub. Maintain your exercise regiment in our 3,000 sq. ft. fitness center. For your dining pleasure, we offer 3 restaurants - Picadilly's serves breakfast daily, Churchill's is a 4 star restaurant with meritorious service. The SportsZone is ready for the big game with 42 plasma TVs & one colossal 240 Hi-Def screen. At the Holiday Inn Select, there's no need to go anywhere else. Your conference or event is sure to be a success at the Executive Center. With over 35,000 square feet of meeting space the hotel can accommodate the full spectrum of groups up to 2,700 people. The Columbia, MO Expo Center adjoins the hotel and is ideal for trade shows & large events. Our experienced team of meeting specialists will work with you to ensure a flawless event. ... more less
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- Also Known As:
- Holiday Inn Select Columbia - Executive Hotel Columbia
- Holiday Inn Columbia
- Columbia Holiday Inn