We checked in our room this evening to find mice droppings in both beds. Upon further investigation we saw numerous mice thoughout the room. Management offered to find another room, which due to the football game in town we thought was our only option. Upon further reflection we asked for our money to be refunded as we were uncomfortable with the conditions. Not only did the front desk refuse to refund our money they refused to call management to discuss. They claimed there was nothing they could do because the room was reserved through travelocity, however, there was no attempt at all to solve the problem. Furthermore, because we mentioned the word rat move in the hotel they threatened to call the police.
This is the worst example of customer service I've ever encountered. We have contacted corporate to help rectify this situation but it has yet to be resolved. Hotel Management told us they would not refund our money because the new building did not have a history of rat problems, but at the same time admitted they had a history of rat problems in the building which they first booked us. Be very careful.
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- Also Known As:
- Travelodge Columbia Hotel Columbia
- Travel Lodge Columbia