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“Mice and mice droppings. No management concern.”

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Budget Host Columbia
Ranked #29 of 36 Hotels in Columbia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Mice and mice droppings. No management concern.”
Reviewed September 7, 2012

We checked in our room this evening to find mice droppings in both beds. Upon further investigation we saw numerous mice thoughout the room. Management offered to find another room, which due to the football game in town we thought was our only option. Upon further reflection we asked for our money to be refunded as we were uncomfortable with the conditions. Not only did the front desk refuse to refund our money they refused to call management to discuss. They claimed there was nothing they could do because the room was reserved through travelocity, however, there was no attempt at all to solve the problem. Furthermore, because we mentioned the word rat move in the hotel they threatened to call the police.

This is the worst example of customer service I've ever encountered. We have contacted corporate to help rectify this situation but it has yet to be resolved. Hotel Management told us they would not refund our money because the new building did not have a history of rat problems, but at the same time admitted they had a history of rat problems in the building which they first booked us. Be very careful.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Milleke1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeColumbia, Manager at Budget Host Columbia, responded to this review, September 24, 2012
We had a lot of issues with this guest and had to call law and security to facilitate their departure from the property. The guest was in the lobby and verbally abused the staff and made other guests nervous and apprehensive. We have sent responses through Travelodge corporate and others and do not wish to send a public respond again. Thank you, Management
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116 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Lawrence, Kansas
Level 5 Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed August 19, 2012

OK, this property is past its prime! Enough said. It is clean, comfortable and safe. It is old? Yes, but clean it is and if you expect and get a discounted rate you will be very pleased. The front desk experience is meh! When we got in our room the TV remote didn't work. The batteries were OK but the remote needed reset. The gal at the front desk could care less (more interested in her lunch break!). After 3 minutes on the Wi-Fi internet (which worked pretty good albeit slow) I reset the remote and it worked great! The Bear Bites breakfast was a JOKE! The first morning we went there we couldn't split the biscuits in half because they were harder than hockey pucks! Thank God for th Wafflehouse next door! It was awesome and saved breakfast for us. The swimming pool was nice and clean and a good break. Overall, this hotel is OK. Don't pay too much and you will be OK. Pay too much and you will complain, BIG TIME.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frhays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeColumbia, Guest Relations Manager at Budget Host Columbia, responded to this review, November 17, 2012
Dear Guest,
We appreciate you taking the time to share your comments and suggestions. Out hope is that every guest has a pleasant and comfortable stay. Regarding your remarks about the breakfast, we have been closely monitoring the quality of the biscuits and all the breakfast items. We hope to see you during your future visits to Columbia and hope that you will thoroughly enjoy your stay.

Thanks,
Hotel Manangement
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Neosho, Missouri
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 2, 2012

This motel is so run down, I think it's well past the renovation stage. I'm thinking a bulldozer is the only solution to all of their problems. AC didn't work...replacement unit didn't work either. Unless you're so tired you just can't drive any further, please just drive on by! The only positive thing I can say about this place is the people who worked there were very nice to us.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vicki w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeColumbia, Guest Relations Manager at Budget Host Columbia, responded to this review, November 17, 2012
Dear Guest, We do apologize for the inconveneince you experiened with the HVAC unit, during your stay. Being a larger property, we have been gradually repalcing all the units during the past 1 1/2 years an are almost at the tail end of the project. We do repair and repalce all items in the rooms as necessary over the course of each year. However, we appreciate your positive comments regarding the staff as we pride ourselves for our service. We hope that you will give us another opportunity to serve you and have a more positive experience.
Thank you, management
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Olathe, Kansas
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 29, 2012

We had no unpleasant surprises during our one night stay. Our group had two rooms, and we had no complaints.
It is clear that the motel is run down, so the obvious wear of the bathroom tile, sink, and TV did not bother me. If you must have the newest amenities, this is not the place for you. Everything was very clean. The property is very large with three buildings, all two stories each. The rooms doors are exterior, so do not expect a sound-free evening.
I am not the one who checked in our group, so I can't speak about the friendliness of the staff. I did see that they were preparing the pool for summer. We slept very well in the comfy bed despite a noisy rainstorm and a couple of people checking in late. Unfortunately, we had to leave earlier than expected, so I cannot comment about the breakfast or the shower.

If we need to stay in Columbia again, we have no reason to look elsewhere.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AFB1020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeColumbia, Manager at Budget Host Columbia, responded to this review, May 1, 2012
We appreciate genuine feedback from our guests and are pleased when they have found their stay to be satisfactory. We do serve breakfast and are always focused on excellent service. Thanks to our guests that keep coming back and to new guests that are willing to give us an opportunity to extend our hospitality and services.
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Homer, Alaska
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 5, 2012

The front (at least) building of this old fashioned motel where I stayed for a week on a very low Priceline bid, is incredibly run down. Soft, sloping floors. Wracked cut-down doors. Exterior walls that shake in the breeze. Hard to believe it hasn't been condemned by the building safety inspection. But in what must have been an heroic effort by the contractor, it has been recently papered and painted over to pretty much resemble the standard Travelodge decoration scheme.

The lobby, however, is pretty nice with all the standard amenities, and the staff, who undoubtedly must have to put up with a tremendous load of crap from unhappy clientele, are very professional and professionally friendly and falling over themselves to be helpful.

Just off the freeway in a car-lot district I was surprised that morning bird-song was louder than the traffic. I even heard an unusually high pitched great horned.

Room Tip: My review describes the first floor of the front building. It's possible that the upper floor or...
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  • Stayed March 2012, traveled solo
    • Value
    • Location
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Helpful?
Thank akfletchers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeColumbia, Manager at Budget Host Columbia, responded to this review, April 6, 2012
We do appreciate the positive feedback regarding the staff and the lobby. It is an older hotel and we have done extensive work on the exterior. We sincerely apologize that the room did not meet your expectations. We are in the process of refinishing the doors now that the weather is cooperating. We were glad to note that amidst all the unpleasant highway noises you were able to enjoy some pleasant bird song. We will be working on making improvements all through the summer and hope that future guests will experience a more pleasant and satisfactory stay.
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Chicago, Illinois
Level 1 Contributor
3 reviews
Reviewed January 29, 2012

I very much enjoyed my stay at Travelodge in Columbia Mo. I was just in town to do a little shopping, and found it to be for the most part convenient and accommodating. While its obvious that hotel isn't a recent build, I think the staff there did a good job keeping it presentable. The staff at the desk were ABSOLUTELY WONDERFUL. You would have thought you were at the Four Seasons if you didn't know any better. They gave me directions to my destinations, recommended a suitable restraunt, and gave me faster direction out of town. Biscuits and gravy for breakfast, and a clean breakfast area. The rooms were dated, but suprisingly clean!!! I would recommend this hotel to anyone traveling to Columbia, who is value minded.

  • Stayed January 2012, traveled with friends
    • Value
    • Location
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Helpful?
Thank john a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeColumbia, Manager at Budget Host Columbia, responded to this review, April 6, 2012
We would like to thank our guest for the positive comments as we try our best to make each and every guest's stay pleasant and memorable. We are especially thankful as generally guests tend to express only concerns and seldom take time to express positive comments. So thanks again.
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Boonville, Missouri
2 reviews
Reviewed November 30, 2011

did not lke the shower had rust from the celing and the floor had cracks and holes in them

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melissa b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeColumbia, Manager at Budget Host Columbia, responded to this review, April 6, 2012
We sincerely apologize for your unsatisfactory experience. We would like to thank you for your input and would like to assure you that the issues in this room have been addressed.
Thank you and our apologies once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Budget Host Columbia

Property: Budget Host Columbia
Address: 900 Vandiver Dr, I-70 & Rangeline, Columbia, MO 65202-1501 (Formerly Travelodge Columbia)
Location: United States > Missouri > Columbia
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 36 Hotels in Columbia
Price Range (Based on Average Rates): $
Hotel Class:2 star — Budget Host Columbia 2*
Number of rooms: 162
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, Travelocity, Cancelon, Hotwire, Cheap Tickets and Agoda so you can book your Budget Host Columbia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Travelodge Columbia Hotel Columbia
Travel Lodge Columbia

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