We checked in and requested an upgrade per our elite status. Declined! Reason: we should have asked for it way earlier, before showing up at 6 pm, which we always thought is against Marriott policy by the way, as guests can only request for room upgrades AT THE TIME of checking in!?
The next morning, as we left the room for business at noon we dropped by the front desk to remind and ask for housekeeping service. Upon return to our room at 8pm the room was still not done and we've been told by the manager in charge herself that because we missed the housekeeper's round in the morning, the room will not be serviced! Wow! We never heard about such a policy, particularly when we DID ask for housekeeping service when we left the room at noon! Now, to add insult to injury, we never heard one word of apology from the staff or the manager. They finally came up to quickly clean our room for the day but not once have we heard the word "sorry" or some expression of regret!
We hope this experience is not typical of a Marriott Residence Inn's!
- Official Description (provided by the hotel):
- Residence Inn by Marriott Columbia, MO is a newly renovated hotel located off of I-70 and Hwy 63. We are minutes from the University of Missouri, State Farm Campus, Kraft Foods, and 3M, as well as Stephens College and historic downtown. Our Columbia hotel is designed to provide you with everything you need whether you're with us for a few days, a few weeks, or a few months. Start your day with our free hot breakfast buffet and enjoy your evening with the Residence Inn Mix, a fun and relaxing way to unwind, socialize, and connect. We offer complimentary grocery delivery service that will fill your refrigerator and satisfy your cravings. Free WiFi for connecting to work and the outside world. Stay linked to your routine with our sport court, outdoor fire pit and BBQ, indoor pool, and fitness center. Relax in your spacious guest suite featuring separate living and sleeping areas and fully equipped kitchens. Perfect for business or leisure travelers, our pet friendly hotel is your hotel of choice in Columbia. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Columbia Hotel Columbia
- Columbia Residence Inn