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“Room: average. Service: mediocre. ”

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Residence Inn Columbia
Ranked #20 of 35 Hotels in Columbia
Certificate of Excellence
Austin, Texas
Level Contributor
127 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Room: average. Service: mediocre. ”
Reviewed November 8, 2013 via mobile

We checked in and requested an upgrade per our elite status. Declined! Reason: we should have asked for it way earlier, before showing up at 6 pm, which we always thought is against Marriott policy by the way, as guests can only request for room upgrades AT THE TIME of checking in!?
The next morning, as we left the room for business at noon we dropped by the front desk to remind and ask for housekeeping service. Upon return to our room at 8pm the room was still not done and we've been told by the manager in charge herself that because we missed the housekeeper's round in the morning, the room will not be serviced! Wow! We never heard about such a policy, particularly when we DID ask for housekeeping service when we left the room at noon! Now, to add insult to injury, we never heard one word of apology from the staff or the manager. They finally came up to quickly clean our room for the day but not once have we heard the word "sorry" or some expression of regret!
We hope this experience is not typical of a Marriott Residence Inn's!

Stayed November 2013, traveled on business
Helpful?
1 Thank thehiep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa M, Director of Sales at Residence Inn Columbia, responded to this review, December 9, 2013
I am so sorry on how you were treated while you were here at The Residence Inn in Columbia, there is absolutely no excuses for how you were treated while you were here. Let me assure you that the next time you visit us, there will be no issues because I will personally make sure of it. Again I am terribly sorry about your stay. Please contact me at the hotel so I can rectify this issue.

Melissa Muse
melissam@intermtn.biz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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139 reviews from our community

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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Arlington Heights, Illinois, United States
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 3, 2013 via mobile

I have to say that our son got us these reservations on his huge Marriott points, and we are frequent Marriott flyers, but we did not love this property. The staff was very pleasant, and the breakfast was satisfactory. But the bed was awful! First, it was a double, not a queen, and we are not comfortable In a double bed at all. Hard to find a hotel these days that doesn't have a queen or a king. Our grandson was in the sofa bed, so we couldn't even split up. Plus, the sheets didn't fit the bed! The fitted sheet on my side of the bed came off each night. Both nights we were there the mattress kept slipping off to the side. The mattress was way too soft, too. We did not sleep well either night. And the whole space was really tired, esthetically. The cabinets in the kitchen were worn and scuffed. The shower was good, great pressure. And the fact that there were 2 TVs was a plus when traveling with our grandson.

For what we needed this weekend, visiting Mizzou for a football game, it was fine, but I would never want to stay there again. Not a proud advertisement for the Marriott brand.

Stayed November 2013, traveled with family
Helpful?
2 Thank Pat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simpsonville, South Carolina
Level Contributor
97 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 29, 2013

The room was fine and the morning breakfast was more than adequate. If staying here be sure to get a room facing the front as there is NO sound insulation and the traffic noise is terrible in the rear rooms.
My profile requests a 1st floor room but I ended up in a 3rd floor overlooking the interstate. The traffic noise outside was competing with the H&A inside to see which could make the most noise.
Three nights of less than restful sleep!

Room Tip: low floor in front of building
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barleycorn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 1, 2013

Not clean (mirror, bathroom, bed, furniture) and some appliances did work. This room was not worth the price. Other Residence Inns I have stayed at were nice but this one was not. It was not disgusting but for $150 a night it was not nice or clean enough.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Katie7677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

Just a couple dog hairs in the room but the luggage cart was covered in it. Sadly I didn't notice until we hauled our luggage & it was stuck to everything. Hot tub was out of order also. Staff seemed nice & the breakfast had a lot to pick from.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 62bandwagon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrington, Illinois
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 18, 2013

The Columbia, MO, Residence Inn is a terrific place for a family or business person to stay. Clean rooms! Excellent TV and internet reception! Sensitive and capable staff! Great breakfast buffett with pleasant breakfast area staff. Front desk folks welcomed us with a pleasant greeting, prompt room assignment, and easy check-out. Later reminded us of cookies available with a smile. Inside swimming pool was well-maintained. Located right off I-70.

Room Tip: Request a room away from the highway if road noise impacts your sleeping.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield MO
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 11, 2013

The small bedroom w/the adjoining kitchen/living room was nice & comfortable. The highway noise was very noticeable as well as the noise from the a/c unit. However, if you can sleep through anything, this place is convenient. The complimentary breakfast was good & they kept it well stocked.

Room Tip: Ask for a room on the top floor towards the back of the building to get away from the highway noise.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PATTYSpringfieldMO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Columbia

Property: Residence Inn Columbia
Address: 1100 Woodland Springs Ct, Columbia, MO 65202-2409
Phone Number:
Location: United States > Missouri > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 35 Hotels in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Columbia 3*
Number of rooms: 80
Official Description (provided by the hotel):
Residence Inn by Marriott Columbia, MO is a newly renovated hotel located off of I-70 and Hwy 63. We are minutes from the University of Missouri, State Farm Campus, Kraft Foods, and 3M, as well as Stephens College and historic downtown. Our Columbia hotel is designed to provide you with everything you need whether you're with us for a few days, a few weeks, or a few months. Start your day with our free hot breakfast buffet and enjoy your evening with the Residence Inn Mix, a fun and relaxing way to unwind, socialize, and connect. We offer complimentary grocery delivery service that will fill your refrigerator and satisfy your cravings. Free WiFi for connecting to work and the outside world. Stay linked to your routine with our sport court, outdoor fire pit and BBQ, indoor pool, and fitness center. Relax in your spacious guest suite featuring separate living and sleeping areas and fully equipped kitchens. Perfect for business or leisure travelers, our pet friendly hotel is your hotel of choice in Columbia. ... more   less 
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Also Known As:
Residence Inn Columbia Hotel Columbia
Columbia Residence Inn

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