I made a reservation here for my 19th birthday on a Monday and I was informed that management would be calling me back the next day(for what reason I don't know) because I gave them the exact time and the amount of people. I asked the person that I was on the phone with if my reservation was confirmed and they informed that it was. The next day, I had a missed call from a Columbia, MO number and I called back and told the man that I had a missed call from them, so I assumed that it was about my reservation and he informed me that "they make a lot of calls, so he doesn't know who he may have called." So I gave him my information, without him ever asking for it, because if I didn't he would've continued to go off on a tangent about them being busy. He then informed me that my party of 20, who were coming in town to celebrate my birthday would need to be gone by 7:15 because the person that I had spoken to the day before confirmed my reservation, when in fact they had a party coming in at 7:30. By this point, I said that I could move my party up to 5 because my birthday was a few days away and I had my family planning to come into town and I didn't want to flake. During this conversation, the tone of voice that the man maintained was very rude. Not once, did I raise my voice at him. I confirmed my reservation and I called back later to speak with a manager. When I initially called back, I was informed that the management was in a long meeting. But within 5minutes, a man called me back and I assumed that this was the same man that was very disrespectful earlier. He informed me that he was management and told me that disrespect can go both ways, without even trying to hear my side of the story. I informed him that I wasn't mad but there's a way that you talk to the customers and he had infact failed me by allowing his employee(or more likely himself,b/c I don't believe he was the actual management). He eventually apologized for HIS actions, yes his actions, despite the fact that I was under the impression that I was talking to someone higher up, not him. Upon arriving, some of the people in my party were not greeted, but they just had to find their way to the "red room." The waiter, Amanda, informed us that the sharing plates were 1/2 until 6:30 and she showed us this in the menu. Mind you, we've never been here before so we knew nothing about the 1/2 off and the food was cheap in the 1st place, so we were actually surprised by the discount. When we got our bills, we realized that the plates weren't half off and Amanda acknowledged that she made a mistake, but she wasn't going to honor what she told us. In that event, we asked to speak with management and she informed us that NO MANAGEMENT WAS THERE and NONE WOULD BE THERE THAT NIGHT. Eventually, we talked to Justin (who I've concluded is the same person that I spoke with on the phone) and his first words upon arriving in our room is "y'all are giving my waiter a hard time" and he repeatedly asked us " are you calling my waiter a liar", even after Amanda stood there in his face and told him she made a mistake. I'm actually getting frustrated writing this because he actually ruined my birthday. He was very rude and unapologetic to me and my family and that's the moral of the story. He came in the room on defense, instead of trying to get to the root of the problem. I don't recommend this restaurant to anyone. The food is decent, but their customer service is horrible. I've worked in the restaurant business and some of my family are in the business and we've never experienced anything like this.
