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“Not Impressed!!”

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The Ritz-Carlton, St. Louis
Ranked #1 of 5 Hotels in Clayton
Certificate of Excellence
Reviewed August 2, 2010

After reading reviews, I was looking forward to staying at the Ritz. When I arrived, I was not greeted by any of the valet or check in personnel. I'm not asking for them to kiss my butt or anything, but there was no welcome what so ever.

The location is very nice with a lot of restaurants & bars to enjoy. Highly recommend eating at J Bucks, which is about a block from the hotel.

The room is just your basic hotel room, which I thought would be a lot fancier. The Westin by Busch Stadium beats this hotel hands down. The good thing about this hotel is that it gives a federal government rate, which the Westin rarely does.

I personally will not stay here again or recommend it!!

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1  Thank Bighouse0820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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864 - 870 of 930 reviews

Reviewed July 31, 2010

Our stay at the Ritz was perfect. The room was clean and well appointed, the staff very friendly, and the pool relaxing. We are military and were shocked to find that the Ritz military rate was lower than many of the lower end chain hotels. We will definitely return to this hotel.

  • Stayed: June 2010, traveled on business
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Thank betsyray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2010

stay at the club level and was great for small kids. breakfast there and then out. great mod afternoon snacks and the rooms were superb.

  • Stayed: July 2010, traveled with family
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Thank cooper12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2010

In St. Louis for a fun weekend with our 13 year old son & 8 year old daughter. Had visited same property 4 years ago, and was disappointed in the dated looking rooms. Now rooms have been renovated (all but two higher floors) and we were very pleased. Lady Gaga was staying at this hotel for a concert at the Scottrade Center, just saw her tour buses though...

  • Stayed: July 2010, traveled with family
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Thank busybusymomof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2010

The Ritz-Carlton in St. Louis provides a consistently high-quality experience. The rooms, food and service are all what one would expect from any Ritz-Carlton, so no need to elaborate on them. There are, however, a few unique features worth mentioning. The lobby bar is usually hopping, due to live music and other special events that help attract a number of locals. The separate cigar club(off the lobby) provides a refined and very pleasant setting for enjoying a cigar, drinks and food. It also attracts a number of locals, and has a very friendly vibe. Finally, the hotel sits in the very pleasant downtown of Clayton, and it is possible to walk to a number of excellent restaurants, bars and shops. All around, a wonderful place to stay.

  • Stayed: July 2010, traveled as a couple
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Thank JSHWashington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2010

I'm guessing that this is one of the older Ritz Carlton. Spent two nights on a business conference. Woke up the first night to the sound of toilet running sporadically. Reported to the front desk in the morning only to find out in the evening that their maintenance person did not completely fix the toilet. Call the maintenance again, who showed up promptly, and this time, I opened the toilet water tank and show him where I think the problem was (hey, I do the fixin at home, and I suspected that the rubber flap was old). He promised to fix it while I went out for dinner, but when I returned, the toilet was still running. I ended up getting behind the toilet and fixing it myself.

Other than the toilet issue, the hotel was fine, and the bed was quity comfy. I'm not too picky when it comes to hotels, unless the room has that old smell, which this hotel did not have.

  • Stayed: May 2010, traveled on business
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Thank edandhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2010

This is simply a wonderful hotel. I stayed here for my 30 year reunion. The decor, service, bar and bar musicians, banquet service, and rooms were outstanding. It is worth the money. I stayed on the Club Floor - where the lounge is beautiful and the food and service were excellent. You could easily eat breakfast, lunch and "dinner" there. Coffee and drinks are available (complementary) all day.

I will stay here the next time I need a hotel on the west side of St. Louis (actually Clayton, MO)

  • Stayed: April 2010, traveled on business
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Thank Mohsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, St. Louis

Address: 100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
Phone Number:
Location: United States > Missouri > Saint Louis > Clayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Clayton
Price Range: $265 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, St. Louis 4.5*
Number of rooms: 301
Official Description (provided by the hotel):
Entranced by stunning chandeliers, graceful marble, and deep, rich woods, one immediately understands how The Ritz-Carlton, St. Louis became an icon in this city dubbed "The Gateway to the West." Amid the warm ambiance of our luxury hotel in St. Louis, Missouri, guests are transported to an elegant and refined era, one that is alive and well in this adventurous Midwestern city. Suddenly you feel inspired to linger over a martini, close a business arrangement, or just give wild abandon to the senses. Treasured by residents for its famed Lobby Lounge featuring a martini bar with over 200 martinis and hand-rolled sushi, private cigar club, and gracious service, it is no surprise that The Ritz-Carlton, St. Louis has consistently earned the distinguished Four-Star rating from Forbes Travel Guide Star Awards. ... more   less 
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Also Known As:
Ritz-Carlton St. Louis Hotel Clayton
Ritz Saint Louis
Ritz-Carlton Saint Louis
Saint Louis Ritz-Carlton
The Ritz-Carlton, St. Louis Clayton, Saint Louis, MO

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