My wife and I stayed at the Crowne Plaza St. Louis - Clayton Hotel for two nights in early November, after having spent the previous few nights at the Westin St. Louis downtown. While we were blown away by the amazing accommodations and service we received at the Westin, we were equally as disappointed by our entire experience at the Crowne Plaza. The hotel itself is old and outdated, and the rooms are tiny and have little-to-no sound-proofing. But I can forgive those things. After all, we didn't pay a lot for the room. What I can't forgive, however, is horrible service. When we first arrived, we only had one towel in the room, and when the hotel staff finally delivered another one, it was hung in a plastic bag on our front door. When we took it out later that night to use it, it looked and smelled completely unclean. Then the next morning we left for the day and requested that our room be made up. However, when we returned later that night it was obvious that the housekeeping staff had never set foot in our room. I went down to the front desk to complain, but my frustrations fell on deaf ears. Rather than listening to my concerns and attempting to resolve the situation, the worker at the front desk instead told me that the maids had already left for the day, so all he could do was give me new fresh towels. Needless to say, I told him to keep his towels, and I went back up to my room to get some sleep as we had to fly out early the next morning. This brings me to my last gripe. One of the main reasons we booked this hotel was the fact that they advertise a free shuttle to and from the airport. But what we were never told is that it doesn't operate 24/7, so it was incredibly upsetting when we were told the night before our departure that we would have to call a cab the next morning to take us to the airport because we were having to leave too early. All-in-all, our experience at the Crowne Plaza St. Louis - Clayton Hotel was a complete disappointment. We've stayed at many other Crowne Plazas in the past and are usually extremely happy with our service and accommodations, but unfortunately this one didn't come close to meeting our expectations. In this case, I'd have to say the old adage, "You get what you pay for," was completely true.
- Official Description (provided by the hotel):
- Welcome to the Clayton Plaza Hotel in St. Louis, just 15 minutes from Lambert St. Louis International Airport, centrally located in the heart of St. Louis's most prestigious business and residential district and within walking distance of many of St. Louis s finest restaurants, bars, boutiques, and galleries. The Clayton Plaza is conveniently surrounded by notable Forbes & Fortune 500 corporations such as Monsanto, Brown Shoe and Morgan Stanley, to name a few. Nearby attractions include Saint Louis Galleria, Washington University, Gateway Arch, Union Station, Busch Stadium (Cardinals Baseball), Edward Jones Dome (Rams Football), Savvis Center (Blues Hockey), Anheuser-Busch Brewery, Grant's Farm, Forest Park featuring St. Louis Zoo, Muny Opera, Fox Theatre, Convention Center, Casinos and Six Flags. The Clayton Plaza Hotel has recently completed a $10.5 million renovation. Come and experience the Clayton Plaza difference, pamper yourself in the spacious and relaxing guest rooms featuring the seven-layer-bed sleep amenity package and complimentary wireless high speed internet access. The Clayton Plaza boasts over 21,000 square feet of flexible meeting space including the Top of The Tower Crystal Ballroom. Stay at the Clayton Plaza Hotel and experience our consummate service and attention to detail. We deliver the Clayton Plaza promise! ... more less
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- Also Known As:
- Crowne Plaza St Louis
- Crowne Plaza Clayton
- Clayton Plaza Hotel Saint Louis, MO