We booked the Sheraton Clayton Plaza through Hot Wire for a combination business and pleasure trip. 2 days prior to our arrival we contacted the Sheraton to confirm a late arrival on the first day (around mid night) and were assured that the late arrival was not a problem and the room was booked. We had booked the room for 2 adults and 2 children and arrived to find that they had only booked a room with one queen bed (for 4 people) and that they didn't have anything else available. After 45 minutes they finally sent us to another hotel several miles away for the night and we were told that we would be contacted the next day when a suitable room was available. So, we had to drive across town and check into another hotel at 1:30 a.m. (with small children), then get up early the next morning (7:00 a.m. and pack up all of our stuff and the children and check out so my husband could get to his business meeting (the primary purpose for the trip). The Sheraton finally contacted me at 1:00 p.m. the next day to tell me a suitable room was available. We checked in, after having to go back down to the front desk to have the key cards reprogramed because they didn't work the first time, and found a note from the managment apologizing for the inconvenience and a fruit basket but no other compensation for the inconvenience of having to drag over-tired crabby children around St. Louis for several hours because we didn't have a hotel room. Although the hotel and room itself were fine in terms of accomodations (however they do charge extra for parking, which was not mentioned at the time of booking) I doubt we will ever stay there again, as the staff was less then helpful during a very stressful situation and neither the hotel nor Hot Wire is willing to accept responsibility for this incident, both seeming to feel that it is reasonable to book four people into a room with one bed!
- Official Description (provided by the hotel):
- Welcome to the Sheraton Clayton Plaza Hotel St. Louis in bustling downtown Clayton. Experience the fresh new look of our recently renovated guest rooms and meeting spaces. ... more less
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- Also Known As:
- Sheraton Clayton Plaza Hotel St. Louis Saint Louis, MO
- Clayton Sheraton