We stayed here two nights in July of 2013. The room was on the small side and on the expensive side for the area and the hotel charges for both parking ($14 per night) and Internet. The Internet charge was $10 per night per device, really? I ended up setting up my cell phone as a wifi hot spot for our iPads but really in this day and age charging for Internet access is simply not good business.
Having said this, the staff was outstanding. Helpfull with restaurant suggestions, we needed more coffee, they brought up enough for a week, just really great service.
The Sheraton sent me a survey upon our return home. I filled it out honestly. The manager emailed me with an apology and sent a coupon for a free nights stay. No apology necessary. What can the manager do about room size, pricing and parking/Internet policy. The manager should be very proud of the outstanding staff.
If we were to stay in the St. Louis area again we would stay at a Drury Inn. They have several hotels in the Midwest and South. We spent our last night in St. Louis in the one near the airport and were blown away. I am ging to write a separate review for them.
- Official Description (provided by the hotel):
- Welcome to the Sheraton Clayton Plaza Hotel St. Louis in bustling downtown Clayton. Experience the fresh new look of our recently renovated guest rooms and meeting spaces. ... more less
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- Also Known As:
- Sheraton Clayton Plaza Hotel St. Louis Saint Louis, MO
- Clayton Sheraton