My experience was absolutely horrible at this hotel. I was coming to St. Louis for a wedding. The night before my arrival the bride informed me that my reservation had been cancelled. She only knew this because she went to drop off something for me at the front desk. I WAS NEVER NOTIFIED! The hotel lied to my friend and told her they contacted me and I was okay being transferred to hotel by the airport. This couldn't have been farther from the truth as I was never contacted. I demanded a room, which was eventually provided to me. However, the hotel complimentary transportation services did not pick me up after I had called them once I landed. 45 minutes later someone came to pick me up. The actual stay at the hotel was fine but then once I got home I realized the hotel had double charged me. What a hassle. I will never ever again stay at this hotel or any Sheraton for that matter. This hotel and its service ruined what was supposed to be a relaxing weekend. Instead it was very stressful and a huge hassle. DO NOT STAY HERE!
- Official Description (provided by the hotel):
- Welcome to the Sheraton Clayton Plaza Hotel St. Louis in bustling downtown Clayton. Experience the fresh new look of our recently renovated guest rooms and meeting spaces. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Clayton Plaza Hotel St. Louis Saint Louis, MO
- Clayton Sheraton