Came from work to realize housekeeping took my personal towels, when raised the concern frontdesk "Vickie" said she was gonna call the cops. Called up the manager over the phone hoping to get a resolution before next day's shower instead he made no effort to locate the towels. Whereas asked me to use hotel towels if not wait till next day, when asked for regional manngers' contact info they gave the "run around".
Sheet were sold and washed so many times that they had a couple big holes in them.
Previously, "kick back " was supposed to runtill 7 PM however, they closed the place down at 6:45 eventhough my cell phone was sporitng 6:50 but she had issues serving wine to other guests .
Overall to bad will request my HR dept to discontinue Drury plaza service for future business purposes for all of our company(5000+) employees.
Will NOT recommend my colleagues to stay here!
- Official Description (provided by the hotel):
- The Drury Plaza Hotel St. Louis Chesterfield is located off I-64 next to great shopping at Chesterfield Mall and nearby St. Louis Premium Outlets and Taubman Prestige Outlets. Business travelers benefit from its close proximity to Creve Coeur and Westport business districts. Free breakfast is served daily, as well as free hot food and cold beverages every evening at our 5:30 Kickback(R). ... more less
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- Also Known As:
- Drury Plaza Hotel St Louis