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“Very good hotel for the price except for one detail”

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Doubletree by Hilton Hotel St Louis - Chesterfield
Ranked #3 of 14 Hotels in Chesterfield
Certificate of Excellence
Reviewed July 7, 2013

This would be a great hotel for the price except for one detail. We had a large group and everybody commented about the terrible toilet paper. 1-play toilet paper with holes in it is not the Hilton standard. It became the running joke of the weekend. We went to the store and bought rolls of toilet paper and put them in the hospitality suite for everyone in the group.

Recommendation... save the warm cookie and spend a little more on toilet paper.

Room Tip: Bring your own toilet paper
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  • Stayed: July 2013, traveled with family
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Thank Jmltx388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim Z, Front Office Manager at Doubletree by Hilton Hotel St Louis - Chesterfield, responded to this reviewResponded July 18, 2013

We appreciate your honest feedback about your recent stay with us. We see that one of amenities at DoubleTree by Hilton St. Louis - Chesterfield was not to your expectations during your stay. Guest satisfaction is our highest priority, and I have shared your comments with our team. Thank you for bringing it to our attention.

Kim Zimerman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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785 - 791 of 1,010 reviews

Reviewed July 1, 2013

Amazing experience for 8 nights the pools & workout facilities were awesome and the staff was truly friendly and helpful.. Had a great experience with the Bar staff Super Steve, Dave & Jeremy went out of their way to make me feel comfortable and enjoy my stay! maybe a just a few more kids activities for those rainy days.. but overall great!

Thank you
Rick

  • Stayed: June 2013, traveled with family
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Thank 973richardf973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim Z, Front Office Manager at Doubletree by Hilton Hotel St Louis - Chesterfield, responded to this reviewResponded July 7, 2013

Thank you for taking the time out of your busy day to comment on Trip Advisor. Comments from our guests help us to ensure the quality and comfort of our guests. I am very pleased that our bar staff made you feel comfortable. We hope to see you in the near future.

Thank you,
Kim Zimerman

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013 via mobile

This hotel was great. With access to a connected athletic club you can enjoy indoor and outdoor swimming and more. The bar was great with friendly staff and indoor and outdoor seating. Our room was cramped but nice.

  • Stayed: June 2013
    • Value
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Thank EllaCole116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim Z, Front Office Manager at Doubletree by Hilton Hotel St Louis - Chesterfield, responded to this reviewResponded July 7, 2013

Thank you for taking the time out of your busy day to comment on Trip Advisor. Comments from our guests help us to ensure the quality and comfort of our guests. I am very pleased that you enjoyed the Doubletree chocolate chip walnut cookie and the work out facility. We hope to see you in the near future. If you have any futher comments or questions please do not hesitate on contacting me.

Thank you,
Kim Zimerman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

beautiful lobby--lots of activity going on upon arrival. pool opens at 10am ??? Really?! the indoor hotel pool needs cleaning. the Gym is outstanding. The massage by Carole is dreamy and she really listens to your call on pressure and knows myofacial release technigue as well as standard massage styles, awesome! if you want sheets cleaned each day you have to ask....saving money and ecologically awareness...ask for more coffee pouches. be careful with the shower curtain, it may go all over the floor if not pulled tightly. we will recommend hotel to families. thank you for the fabulous chocolate chip cookie. yummy.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Monica V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim Z, Front Office Manager at Doubletree by Hilton Hotel St Louis - Chesterfield, responded to this reviewResponded July 7, 2013

Thank you for taking the time out of your busy day to comment on Trip Advisor. Comments from our guests help us to ensure the quality and comfort of our guests. I am very pleased that you enjoyed your massage by Carol. If you need anything else please do not hesitate on contacting me by phone or via- e-mail.

Thank you,
Kim Zimerman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2013

I stayed here for a last minute family function and I really just needed a place to stay. To my pleasant surprise, it was fantastic and the workout facilities were some of the best I have ever seen. I assume the club is independently owned and just attached to the Doubletree (??), but it has an Olympic sized pool, a tennis stadium, indoor basketball court, classes galore and several rooms full of state-of-the-art equipment. To top it off, the hotel staff was excellent and the room was spotless.

Room Tip: Use the workout facilities!
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  • Stayed: June 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Thank Anonymous8182014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim Z, Front Office Manager at Doubletree by Hilton Hotel St Louis - Chesterfield, responded to this reviewResponded July 7, 2013

Thank you for taking the time out of your busy day to comment on Trip Advisor. Comments from our guests help us to ensure the quality and comfort of our guests. I am very pleased that you enjoyed our work out facility. We hope to see you in the near future.

Thank you,
Kim Zimerman

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2013

Stayed here on a business trip for one night. The decor in the lobby and cafe area is stunning and comfortable with multiple spaces for working and hanging out. Spacious, clean room, beds were fresh & comfortable, air conditioner worked well, no complaints about the bathroom. We did not hear any noise from the neighbors or the hallway. The Business Center was well equipped and up to date with touch screen HP computers and wireless keyboards. Even though we checked in very late, the staff was cheery and welcoming and even had a warm DoubleTree cookie for us! Location was easy to find off the interstate. You can tell that the management cares about the hotels appearance and the guests' experience.

  • Stayed: June 2013, traveled on business
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Thank Lola I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim Z, Front Office Manager at Doubletree by Hilton Hotel St Louis - Chesterfield, responded to this reviewResponded July 3, 2013

Thank you for taking the time out of your busy day to comment on Trip Advisor. Comments from our guests help us to ensure the quality and comfort of our guests. I am very pleased that you enjoyed your stay with us.I hope to see you in the near future.

Thank you,
Kim Zimerman

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2013

Water leaked from window from rain storm, but hotel did not attempt to reomve water from floor, or give us another room. I complained three times to the front desk staff before they sent a maintenance man to our room. Housekeeping staff cleaned our room even though we had do not disturb sign on our door. The General Manager did not return my telephone calls.

  • Stayed: June 2013, traveled with family
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Richard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim Z, Front Office Manager at Doubletree by Hilton Hotel St Louis - Chesterfield, responded to this reviewResponded July 3, 2013

Thank you for taking the time to write a review regarding your stay at the Doubletree. Comments are so important to the staff and management team. I wanted to personally apologize for your most recent stay with us. I have spoken to the front desk staff and engineering team regarding your leaking window. I hope to see you in the near future. If you have any further comments or questions please do not hesitate on contacting me via – e-mail or voice mail.

thank you,
Kim Zimerman

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel St Louis - Chesterfield

Address: 16625 Swingley Ridge Rd, Chesterfield, MO 63017-1715
Phone Number:
Location: United States > Missouri > Chesterfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Chesterfield
#3 Business Hotel in Chesterfield
#4 Family Hotel in Chesterfield
Price Range: $122 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel St Louis - Chesterfield 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel St Louis-Chesterfield, located in the upscale West County suburb of Chesterfield, is located just off Highway 40, and is convenient to St. Louis area corporations and attractions. With easy highway access, Lambert-St. Louis International Airport (STL) is less than 30 minutes from our first-class hotel. Our full service hotel features spacious guest rooms and suites with all the comforts of home and a long list of amenities like wireless high-speed internet access. For your convenience, we offer a variety of food and beverage options, including our Lobby Bar for casual lunch and dinner, or The Cafe for elegantly prepared buffet and a la carte selections in warm surroundings. Our Chesterfield Athletic Club is one of the largest hotel health facilities in the area. Our guests have full use of sparkling indoor and outdoor pools, an indoor whirlpool, sauna and steam rooms, full cardio and weight training facilities, aerobics classes, racquetball and handball courts, a full-court gymnasium, indoor and outdoor tennis courts and walk/jog tracks. From our well-located hotel, business and leisure guests alike can enjoy local attractions like the Gateway Arch, St. Louis Zoo, Busch Stadium, Forest Park, Grant's Farm, Union Station, and historic St. Charles. Whether your stay involves business or pleasure, our friendly and courteous hotel staff looks forward to welcoming you to St. Louis with our special, signature warm chocolate chip cookie at check-in. ... more   less 
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Also Known As:
Doubletree Hotel And Conference Center St. Louis
Doubletree Hotel Chesterfield
Doubletree St Louis
Doubletree Chesterfield
Chesterfield Doubletree

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