My family spent the weekend at the Crowne Plaza while in town for an event. The hotel is quite nice, very clean and the staff is very attentive. While the rooms are spacious and comfortable, the beds were a bit small for two people. Sleeping was difficult as my wife and I occupied one bed and gave the other to our daughter. Breakfast is not complimentary but the spread is generous and has a great variety. The indoor pool is nice but can get overcrowded easily. Parking is decent and like most hotels can get filled up easily making a space hard to find if you stay out late. Overall I think we would stay there again, but would opt for a larger bed for sure.

I was stranded here since our flight got cancelled. Ordered food from room service and they stated 30-40 minutes. Its been over an hour and though I keep calling room service it rings forever and disconnects. The restaurant itself is poorly run - i had to go up to the service station and finally get my check paid because the waitress only came to take the order and drop off the food and initial drinks. There was no refill on water or check at the table after waiting for 40 minutes. The check in was was a young lady that seemed disinterested. The room is not as clean as it could be- you could see smear marks on the table as if they did a half baked cleaning on it. The phone you could smell someones perfume on it so I doubt they cleaned it. There is no refrigerator. This place was rated over 4 stars and it confuses me since the room isnt that nice or clean. The restaurant (Fridays) is poorly run, and dirty. You can see finger prints all over the glass on the pictures on the walls and etc. They must do alot of local business due to their bottomless appetizers.I would never come here again unless I had to. I should have just gone back to the loop and stayed at a hotel there were the staff actually cares. Its now been 2 hours and no response - not even from the manager of the place.