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“Not again.”

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Grand Plaza Hotel Branson
Ranked #55 of 140 Hotels in Branson
Orange, Texas
Level Contributor
83 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Not again.”
Reviewed July 26, 2013

Trip was great, 4 shows, shopping and sightseeing. A/C didn't work when we checked in. Husband called maintenance; he brought new unit right away. Feel really uneasy with maintenance bringing me razor/shav. cream when we have not ask for it. Husband leaves handwritten note "Thank you" and $2.00 on bed when we leave each morning. 3rd day we returned to room @ 2ish; note & money were both gone --room was not clean; I went down the hall and ask the housekeeping ladies if they had been in our room - they had not - she said she would go check on it for us. we had a show to be at, so we left. No message on phone, no note, no one was concerned - husband called front desk, she quickly told him she knew nothing about it, that would be day shift. she wasn't concerned at all. Next morning we checked out - husband asked about situation - she knew nothing. Housecleaning was different folks all 5 days. There's a problem somewhere - luckily nothing else from our luggage/room was missing. Didn't feel safe and will not return to this hotel. Does anyone care?????

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Lisa Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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531 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
New Mexico
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 22, 2013

I booked our trip for our 30th wedding anniversary with Branson Tourism Center and asked for a great hotel during our stay. Needless to say this hotel was not even nice and I am shocked at the good reviews. The room was so small, it was filthy and the mattress were bad with the pillows being even worse. I immediately contacted BTC and asked to be moved needless to say the great hotels such as the Hilton were sold out. However we were able to get into the Radisson the next night and got a beautiful room that was clean and have sleep number mattress with great pillows. If you want a nice hotel this is not for you. Sorry but it may be time for a remodel of the property.

  • Stayed July 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
6 Thank NoelNewMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma, Arkansas
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 21, 2013 via mobile

It's clean and easy to get to without having to sit in Hwy 76 traffic. The complimentary breakfast was better than some that I've actually paid for in Branson. It included sausage, eggs, potatoes, biscuits, gravy, fruits, yogurt, pastries, cereal, grits, waffles, coffee all the breakfast drinks, and more. And they stayed busy to keep it stocked serve guests right up until closing. The staff were helpful and friendly, even late on a very busy, very packed full Saturday night. I would stay here again for sure! And, if you want to outlet shop, it's in view of the outlet mall!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lenebv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 21, 2013 via mobile

Stayed here 3 nights when in Branson for the weekend. Room was clean and spacious for our family of four. Breakfast buffet was good with ample seating each morning. Make your own waffles, fruit, donuts, and bar of hot food that always seemed to have scrambled eggs, sausage, and Biscuits & gravy. Hotel is located central to town, but down the hill-careful if you are towing anything. Only down fall was the housekeeping service --they removed our dirty towns each day but did not replenish them. Calling the font desk each day quickly solved our need for more towels. No bar soap for the shower, all soap and shampoo is in liquid dispenser.

Stayed July 2013, traveled with family
Helpful?
1 Thank Speedycat74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 19, 2013

We have stayed in this hotel several times and really like it. The room is a good size for our family of four and there is plenty of room to set up the pack-n-play for our baby. We like the microwave and mini-fridge and the indoor pool. The breakfast is a full breakfast with eggs, bacon, etc, but they do not alway have the same thing. Sometimes bacon, sometimes sausage, sometimes hashbrowns or not...it has been very good 95% of the time. Staff is friendly and courteous. We always enjoy our stay here.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MAW_MO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 16, 2013 via mobile

Upon arrival the lobby was over crowded and smelly. Front desk was unhelpful and obviously over worked or stressed out. The rooms were very tiny and the walls were paper thin. The restaurant was actually spacey and remodeled although the staff was horribly uneducated in the proper way to run a facility of such. Food tasted excellent but service was horrible! I do not recommend staying or eating here to anyone!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank MableT77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
O'Fallon, Missouri, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 9, 2013

We stayed in a family suite - perfect for us and our teenage twins. They had their own room, attached to ours, their own bathroom and tv. They had their privacy, but we knew where they were at all times.

Free breakfast buffet was AMAZING. Lot of food to choose from, something for everyone.

Employees were all very pleasant and service oriented.

We will definitely stay here again.

Room Tip: If you have children who need their own bed, try to get the family suite. Rooms on back side of hot...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeannaS120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Plaza Hotel Branson

Property: Grand Plaza Hotel Branson
Address: 245 N Wildwood Dr, Branson, MO 65616-2193
Location: United States > Missouri > Branson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 140 Hotels in Branson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Plaza Hotel Branson 3*
Number of rooms: 200
Official Description (provided by the hotel):
The Grand Plaza Hotel and conference center is located in the heart of the Branson Missouri just off the world famous Highway 76 Country Music Boulevard. Within walking distance to some of Branson's biggest stars and attractions as well as some of the greatest outlet shopping.We offer a complimentary breakfast buffet to our guests to help you start your day out right. The Plaza View Restaurant & Lounge offers fine cuisine and a wonderful view of the Ozark Mountains to the North or the Strip to the South. Specialties of the house are Prime Rib and Catfish. All of our rooms include free WiFi and a computer terminal is available in the lobby 24/7.Our Front Desk staff can help you with your show reservations, attraction tickets or local transportation needs. Our conference and meeting rooms make The Grand Plaza Hotel and conference center a convenient and state of the art location to hold your reunion, family get together and business seminars anytime of the year. Our conference rooms are perfect for groups from 10 to 200. ... more   less 
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Also Known As:
Branson Grand Plaza Hotel
Grand Plaza Branson

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