We made our reservations for a two-bedroom unit. We were meeting my best friend and her husband whom we haven't seen in four years. When we arrived there was no manager anywhere on the property and even though we had been told we could split the charges upon check in with no problem the lady who checked us in said it all had to go on one card along with a $20 per day charge for incidentals. So she placed over $500 on our debit card and said we could split the charges at check out but the $500 would be held on our card until our bank decided to release it. She then proceeded to put us in a room in the basement level telling us it was a beautiful room and we would never know we were in the basement. Upon getting into the room the smell in the room was so bad and even after housekeeping sprayed it was still terrible and being in the basement the wifi did not work. There were no more two bedrooms available to move to but thankfully by that time Amy was on duty and she did a wonderful job trying to solve our issue. She moved us to two one-bedroom units on the second floor where the wifi worked and where the rooms smelled clean instead of like dead fish. It wasn't perfect but thanks to Amy for being so great and doing everything she could to fix the problem.
- Official Description (provided by the hotel):
- We are an all suite hotel located in the heart of Branson. Our suites include full kitchens and separate living and dining areas, they have 50% more room than your standard hotel room. We offer a complimentary full hot breakfast buffet daily, and our RI Mix social Monday-Wednesday evenings. Amenities include an indoor pool and whirlpool, fitness center, and an outdoor courtyard area with a sport court, fire pit, and a BBQ grill. ... more less
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- Also Known As:
- Residence Inn Branson Hotel Branson
- Branson Residence Inn