My wife and I have stayed for a week at this property twice in the last 2 years. Our last trip was June 8 - 15. Upon arrival, we found our top floor unit to be very warm (over 78 degrees) so we turned down the AC. An hour later, the temp was up to 80 degrees and got no cooler. We called the front desk and requested that someone take a look at the problem. A "maintenance man", and I use the term loosely, came to the unit and told my wife to leave the unit set at 72 and to not lower the temperature beyond that. He assured us that the unit would cool off over night. We spent a sweaty night in the unit and awoke in the morning to find the unit at 81 degrees! We called the front desk again and asked that the problem be rectified. "Maintenance" took another look and said that an AC repairman would be called and would fix the problem. We went out and about our day, and returned to find the unit had not cooled below 80 degrees again, with outside temperatures in the mid 90's. When we requested service again, and this time "maintenance" brought us a box fan and left it at our door. NOT AN ACCEPTABLE SOLUTION IN 97 DEGREE HEAT! After complaining yet again to the front desk, they agreed to move us to another unit for the remainder of our stay, so we had to pack up 3 adults and 2 young children and move our belongings to the new unit. Fortunately the AC worked for the remainder of our stay.
Other dislikes include very dirty carpets and uncomfortable beds in the units. Walk around in the units in your bare feet for an hour and then check to see how black the bottoms of your feet are. It was disgusting. As stated above, we will not be returning to this property, and suggest that others stay away as well. The staff was condescending and only willing to rectify a complaint when we came to the front desk and forced a confrontation.
- Official Description (provided by the hotel):
- Rock Lane Resort and Marina is a family vacation destination with an island attitude. Kick back on Table Rock Lake, near Branson, Missouri. Have fun with boat rentals, lake cruises, scuba diving and fishing, or Relax by one of the pools.Feed the family at Charlie’s Steak, Ribs and Ale, a full service family dining restaurant with a lake view. Or, visit the Tiki Bar for food, drinks, and live entertainment on Weekend Nights.Leave your worries behind and enjoy all that Table Rock Lake has to offer from the peninsula known as Rock Lane, which is “almost an island.” While Rock Lane Resort and Marina is just a few minutes away from the congestion of the Branson Strip, the tranquil atmosphere of this amazing area will make you feel that you are far, far away from the hustle and bustle of the city. Nestled in-between the rolling Ozark Mountains just minutes away from Silver Dollar City on Indian Point, Rock Lane Resort and Marina is a vacation unto itself. Rock Lane’s unparalleled view of Table Rock Lake offers the relaxing vacation experience that will make you want to return year after year — just like many of our guests actually do! Situated on a private peninsula, Rock Lane provides its guests with an up-close and personal view of Table Rock Lake. A quick walk through our grounds takes you directly to the shores of Table Rock Lake, and if you wish, you can jump onto one of the fine boats available at the marina. ... more less
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- Also Known As:
- Rock Lane Hotel Branson