We had heard of the resort years ago, while we lived in Arkansas; we were in town scouting the area for a family reunion site and eagerly booked a night at the Chateau, Visually it is impressive; the view of the lake is fantastic. The room we had was very nice and clean; their pillows were to die for (but avoid getting a room with a roof view - not much to look at). The room service breakfast was very well prepared. But, from a staff perspective, it did not live up to the hype. A guess is the hotel was so empty that night it created a more relaxed service attitude. There was not any one at the door when we arrived around 830pm or we may have asked for help with luggage. There was no one on the front desk for at least a minute when we got there; finally a young trainee came out to assist. Initially he was courteous, but he quickly became involved in the mechanics of doing the computer checkin work he was obviously new at. Then another gentleman came up to the desk; apparently he had been involved in a room change earlier and he was there to continue that process, At that point I could have been on another planet; the gentleman and the trainee were off in their discussions while I stood there waiting. After another couple minutes the trainee did get me a registration slip to sign, abruptly handed me a key packet and went back to assisting gentleman - it was all so cursory I even apologized to the trainee for being an interruption. We figured out ourselves that a room number starting with 5 was probably on the 5th floor, and a passing staff member pointed to where elevators were. In the morning the room service server seemed to be rushed, like she had too many orders to take at that time, and she seemed too eager to get the order dropped and get on down the road. At checkout the clerk was friendly but not outgoing, and I was surprised there was not an offer of luggage assistance. There was a doorman, he got the door but seemed generally bored. Overall, alas, just an average stay.
- Official Description (provided by the hotel):
- Chateau on the Lake Resort and Spa,Branson's only AAA Four Diamond resort and spa. Nestled in the Ozark Mountains over-looking the pristine waters of Table Rock Lake, yet only a short distance from nearby theaters, shopping, attractions and golf courses. One of the features of the resort is its 10 story atrium lobby complete with cascading waterfalls,lush plants and foliage. All guestrooms have hand finished textures walls in warm tones, comfortable Perfect Sleeper mattresses, down comforters, 37" flat screen TVs, Wi-Fi. Most of our guestrooms have balconies with lakefront, lakeview or moutain view exposure. Our award winning restaurant the Chateau Grille, has great food, great service and breath taking views of Table Rock Lake. Our #Sunday Brunch is Branson's best. ... more less
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- Also Known As:
- Chateau On The Lake Hotel Branson
- Chateau On The Lake Resort And Spa
- Chateau Lake