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“Pretty average”

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Chateau on the Lake Resort & Spa
Ranked #18 of 140 Hotels in Branson
Certificate of Excellence
Shakopee, Minnesota
Level 5 Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Pretty average”
Reviewed April 4, 2013

We had heard of the resort years ago, while we lived in Arkansas; we were in town scouting the area for a family reunion site and eagerly booked a night at the Chateau, Visually it is impressive; the view of the lake is fantastic. The room we had was very nice and clean; their pillows were to die for (but avoid getting a room with a roof view - not much to look at). The room service breakfast was very well prepared. But, from a staff perspective, it did not live up to the hype. A guess is the hotel was so empty that night it created a more relaxed service attitude. There was not any one at the door when we arrived around 830pm or we may have asked for help with luggage. There was no one on the front desk for at least a minute when we got there; finally a young trainee came out to assist. Initially he was courteous, but he quickly became involved in the mechanics of doing the computer checkin work he was obviously new at. Then another gentleman came up to the desk; apparently he had been involved in a room change earlier and he was there to continue that process, At that point I could have been on another planet; the gentleman and the trainee were off in their discussions while I stood there waiting. After another couple minutes the trainee did get me a registration slip to sign, abruptly handed me a key packet and went back to assisting gentleman - it was all so cursory I even apologized to the trainee for being an interruption. We figured out ourselves that a room number starting with 5 was probably on the 5th floor, and a passing staff member pointed to where elevators were. In the morning the room service server seemed to be rushed, like she had too many orders to take at that time, and she seemed too eager to get the order dropped and get on down the road. At checkout the clerk was friendly but not outgoing, and I was surprised there was not an offer of luggage assistance. There was a doorman, he got the door but seemed generally bored. Overall, alas, just an average stay.

Room Tip: Make sure to request a room not overlooking the roof
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  • Stayed April 2013, traveled as a couple
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Helpful?
3 Thank JanetteandDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, April 5, 2013
Dear JanetteandDavid:
Please know not only are we grateful that you completed a survey, more importantly for your feedback.We certainly do apologize for the shoddy service that you encountered. It is certainly not in keeping with our usual high standards of service. The respective department managers will be made aware of these shortcomings and you can be assured corrective measures will take place.
We certainly do value your patronage and it is hopeful we will be given another opportunity in the future to be at your service.

Sincerely,

Stephen Marshall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,329 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (653)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Level 5 Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 3, 2013

We traveled to the Chateau over our daughter's Christmas break from school. We used a Groupon. Lovely hotel, very friendly staff, nice rooms, indoor pool, ice cream shoppe! Outdoor area looks like it will be nice during warmer months. Only drawback is that the resort is a little out of the way with nothing but the lake nearby (however, that could be seen as a bonus as well during the warmer months).

  • Stayed December 2012, traveled with family
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Helpful?
2 Thank Crathy21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 2, 2013 via mobile

We stayed here for 1 night and I was an amazing experience! We had a great view of the mountains! The staff was great! Would stay again for sure! It is not located near all of the action, but I found that nice! The spa was amazing as well!

  • Stayed December 2012
    • Value
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Helpful?
1 Thank Kristenechols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merrillville, Indiana
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 1, 2013

Con no fridge and no microwave management needs to seriously address that issue. I travel with children!!!!!! They always want something to drink or need a snack. Everything else @ the hotel was perfect room,grounds,ect.

  • Stayed April 2013
    • Value
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Helpful?
1 Thank DelRon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee's Summit, Missouri
Level 6 Contributor
181 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed March 25, 2013

This was my second time staying at the Chateau and I enjoyed both stays very much. It is a very clean hotel with comfortable beds and nicely decorated rooms. The staff is the best and all very friendly and helpful. We enjoyed eating at the Atrium Café (the food was fantastic!) and getting desert from their sweet shop. We played a little tennis and had fun exploring the hotel and the grounds. The pool and hot tub are nice and the spa was wonderful. I only have one complaint and that is that the rooms are not very quiet. I actually had to have mine switched after the first night because the guests below us were SO noisy (actually were playing and electric guitar at 11:30pm). Not a good thing when you are getting up at 7am for Silver Dollar Cities opening day! The walls just seem to be really thin. If you get a room with a balcony don't stay on the back side of the hotel. You get a partial water view but the sound of the AC units running were SO loud it was actually comical! No way you could sit out there and enjoy a book or the view. I could even hear them running in my room with the doors closed! The last night I could hear people fighting in the room next to me. I really love this place but I also value some piece and quiet. I can't think of a thing the staff could do to make it any quieter, it's just the design of the place and the materials used. We stayed for 3 nights and had a good time overall and really do recommend this hotel just be prepared to hear some noise.

  • Stayed March 2013, traveled with family
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Helpful?
1 Thank psychrnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 25, 2013

This is really an amazing place. Its got all you could ask for from a grand suite with a kitchen to just a standard room with a King bed. Service is top notch with no issues at all. Once a gain this place is truly really amazing

  • Stayed September 2012, traveled on business
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Helpful?
1 Thank Anthony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianola
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 24, 2013

Wow I stay in about 60 hotels a year this was by far the best!!! Stayed 2 nites great sized rooms very clean and thestaff was great. right on the lake great parking great food great meeting rooms 5 stars

Room Tip: Right on the lake
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  • Stayed March 2013, traveled on business
    • Value
    • Location
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Helpful?
1 Thank Brett K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chateau on the Lake Resort & Spa

Property: Chateau on the Lake Resort & Spa
Address: 415 North State Highway 265, Branson, MO 65616-8954
Phone Number:
Location: United States > Missouri > Branson
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Branson
#13 Business Hotel in Branson
#29 Family Hotel in Branson
#30 Romantic Hotel in Branson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Chateau on the Lake Resort & Spa 4*
Number of rooms: 301
Official Description (provided by the hotel):
Chateau on the Lake Resort and Spa,Branson's only AAA Four Diamond resort and spa. Nestled in the Ozark Mountains over-looking the pristine waters of Table Rock Lake, yet only a short distance from nearby theaters, shopping, attractions and golf courses. One of the features of the resort is its 10 story atrium lobby complete with cascading waterfalls,lush plants and foliage. All guestrooms have hand finished textures walls in warm tones, comfortable Perfect Sleeper mattresses, down comforters, 37" flat screen TVs, Wi-Fi. Most of our guestrooms have balconies with lakefront, lakeview or moutain view exposure. Our award winning restaurant the Chateau Grille, has great food, great service and breath taking views of Table Rock Lake. Our #Sunday Brunch is Branson's best. ... more   less 
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Also Known As:
Chateau On The Lake Hotel Branson
Chateau On The Lake Resort And Spa
Chateau Lake

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