We were given a gift card for a wedding gift for a 2-night stay and $150 hotel credit. However, our gift card gave us trouble the whole weekend. The restaurant said it had one too many numbers on it, so it would not run. Things had to be manually charged at the front desk. This wouldn't be an issue, except that the front desk couldn't keep the charges straight, and we had to go through a huge process to get checked out. I was glad I saved all my receipts from the stay so that we didn't end up with extra charges. During the whole confusion on the gift card, Hollie from the front desk called up to my room and basically accused me and my husband of trying to gouge the hotel and not pay for our food orders. I tried to explain to her about the gift card trouble, but she mostly made me feel like we were being dishonest or trying to cut corners. We weren't! We were just the customers trying to spend our gift card! We weren't trying to get things for free or cause trouble! It wasn't our fault the gift card gave them trouble! We didn't even know! Hollie ruined the trip for us, and no amount of tasty meals, fine decor, or comfortable beds will change that. The facility was beautiful and the food was great, but Hollie tainted the trip for us.
- Official Description (provided by the hotel):
- Chateau on the Lake Resort and Spa,Branson's only AAA Four Diamond resort and spa. Nestled in the Ozark Mountains over-looking the pristine waters of Table Rock Lake, yet only a short distance from nearby theaters, shopping, attractions and golf courses. One of the features of the resort is its 10 story atrium lobby complete with cascading waterfalls,lush plants and foliage. All guestrooms have hand finished textures walls in warm tones, comfortable Perfect Sleeper mattresses, down comforters, 37" flat screen TVs, Wi-Fi. Most of our guestrooms have balconies with lakefront, lakeview or moutain view exposure. Our award winning restaurant the Chateau Grille, has great food, great service and breath taking views of Table Rock Lake. Our #Sunday Brunch is Branson's best. ... more less
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- Also Known As:
- Chateau On The Lake Hotel Branson
- Chateau On The Lake Resort And Spa
- Chateau Lake