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“Very nice property, might stay again...” 4 of 5 bubbles
Review of Chateau on the Lake Resort & Spa

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Chateau on the Lake Resort & Spa
Ranked #18 of 145 Hotels in Branson
Certificate of Excellence
Lees Summit
Level Contributor
236 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Very nice property, might stay again...”
4 of 5 bubbles Reviewed November 21, 2012

My wife and I stayed at the Chateau for a couple nights while attending a conference in Branson. Overall, the hotel is beautiful, well kept, in a great location, etc. etc. The front desk staff was welcoming. The elevator are quick (glass elevators are always fun). The Christmas decor was nice, tasteful and not over done.

I will say that the room neither of the keys (mine or my wife's) worked well in the lock. We were struggling with them when a bellman came by. He told us we had to put it in and pull it out fast (which sometimes worked and sometimes did not).
Our room was somewhat noisy as we were above the cooling fans and receiving dock (on the North side). I should have known better (other reviews below mention this).
Also, wifi was not included in the room rate (this seems to be more and more typical of upper tier hotels. I happen to think it is ridiculous. $10/day per device, FYI

We might stay here again but it is unlikely unless it is part of a conference or group.

Room Tip: Avoid rooms on the North side, especially on lower floors (noisy)
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Nathatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,912 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (568)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Shawneetown, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 20, 2012

We have stayed at the Chateau the past two years and I can't say anything but good about it. The rooms were lovely, baths were clean, scenery was beautiful from the balcony, and the staff were
all pleasant and helpful, even opening the gift shop early for us last year as we were leaving early.
The hotel is decorated beautifully during the Christmas season. A very enjoyable stay, and we will
probably return next year.

Room Tip: Rooms looking out toward the lake are great.
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mardell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 11, 2012

My wife and I stayed here 4 nights during the first week of November, 2012. The room was okay, slightly dated, but did have a wonderful view of the lake and mountainside. The food at the restaurant was average but overpriced (ex. $8 for a waffle). Service was good though. I checked the night before that there would be a buffet breakfast as advertised the next morning and was assured there would be. Went down the next two mornings and was told the buffet was canceled because they thought the turnout would be low. Come on...tell us one thing and do another. Another issue was a very large RV that was parked lengthwise across 3-4 handicap parking spaces. The last issue was charging $9.95 a day per device for wifi internet access. This is the first and only place I have seen this. Every hotel or resort we stay at offers fast, free internet access. For this reason alone I would not stay here again.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Gene N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, November 12, 2012
Thank you for taking the time to write a review following your most recent visit. As always feedback from our guests is most welcome. You are correct; there are many motels, hotels and resorts that may choose not to charge for internet services. What I can tell you about our in-room internet Wi Fi service is that it is secure and our bandwidth is sufficient to handle multiple devices through out the resort at the same time. We do FREE Wi Fi service in our lobby area and in our Business Center.
Your very valid comment about our breakfast buffet will be shared with our F&B Director as to the lack of communication relative to its availability. Despite our shortcomings, hopefully we will have the opportunity to welcome you back in the future.

Sincerely,

Stephen Marshall
Chateau on the Lake Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 5, 2012 via mobile

Great location on Table Rock Lake, comfortable beds, a relaxing bar, and a beautiful sunset view from the deck. A perfect hideway for a quite weekend. However, near the hustle and bustle of downtown Branson, if you want to venture out.

  • Stayed November 2012
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank DNAW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, November 6, 2012
Thank you for your kind words it is very much appreciated and we do look forward to being at your service in the very near future, once again.

Sincerely,

Stephen Marshall
Chateau on the Lake Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oklahoma city
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed October 31, 2012

We stayed at this hotel in October 2012 along with some friends. The property sits above Tablerock Lake and has a nice view. Inside it is much like a Radisson or Doubletree, built around an open center. The common areas are nice enough and the doormen are exceptionally nice.
Unfortunately both our room and our friend room were dirty. There was sticky dust on the wall all around the air return vent, the room seemed damp and the bath tun was not clean. Our friend's room was in pretty much the same condition except it also had a dirty toilet. Overall, the rooms are very dated and the bathrooms are in need of an update. We had a one-bedroom suite, which is the best available other than the presidential suite and found it disappointing.
After staying one night of a three night reservation we decided to check out and move to another hotel. I had booked my room through hotels.com but spoke to the room manager on site anyways. She was friendly and helpful and stated that the policy was to charge a one-night cancellation fee. In light of the issues, she said she would try to get that charge waived for one room, but that I would have to speak with hotels.com. Long story short, three weeks later and 4 calls to hotels.com I find out that Chateau has completely changed their story and have told hotels.com that they are charging a full three nights for each room, contrary to the policy stated by the room manager. After contacting a hotels.com customer service manager she was finally able to get them to waive one night for one room. Unbelieveable! We paid three nights for a one-night stay in a sub-standard room, and two nights for a one night stay for our friends room.
We will not ever stay at this property again. Even if the rooms are updated, it's clear they have a "the customer is always wrong policy." I would suggest staying at Big Cedar instead, or if you want to stay near downtown go to the Hilton, rooms are nice and clean and the restaurant is great.

  • Stayed October 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank flip_purcell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, November 6, 2012
It is always appreciated when our guests take the time to share their comments with us following their stay. It is understatement to say the least based on your feedback, that we certainly did not meet your expectations. In a forum such as this, at the stage, all I can do is to apologize for our shortcomings and to let you know that what you and your friend experienced is not in keeping with our own standards. Please know that you are welcome to contact me directly whereby allowing me the opportunity to discuss the billing issues you mentioned in your review and the other issues you had. I will do my very best, to solve this matter to an amicable solution.

Sincerely,

Stephen Marshall
Chateau on the Lake Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 30, 2012

The property is situated beautifully above table rock lake. The rooms were clean, and the service good. The outdoor pool is large and has a nice view of the lake. Our kids enjoyed the free movie and popcorn in the theatre. We were really looking forward to using the paddleboats in the marina, but it was closed during our stay for a wakeboarding competition.

  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sjohnspcoedu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, November 7, 2012
As always we are very grateful when our guests take the time write a review. It is feedback such as yours that is most welcome, for it allows us the opportunity to improve our product and services. Hopefully we will have the opportunity of welcoming you back to the Chateau in the very near future, if and when your travels bring you to Branson once again.

Sincerely,
Stephen Marshall
Chateau on the Lake Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
202 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
5 of 5 bubbles Reviewed October 26, 2012

I learned about the Chateau on the Lake from a SniqueAway email. The timing of the email was perfect as we were planning a visit to Branson. We got an excellent king bed room with a lake view at a good price - about $60 less than the best price on the hotel's web site. The location was excellent, about a ten minute drive from the heart of Branson.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CalifKidRetired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, November 7, 2012
I am pleased to know that your stay was a pleasant one and your kind words about our resort is much appreciated. We look forward to welcoming you back to the Chateau in the not too distant future.

Sincerely,

Stephen Marshall
Chateau on the Lake Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chateau on the Lake Resort & Spa

Property: Chateau on the Lake Resort & Spa
Address: 415 North State Highway 265, Branson, MO 65616-8954
Phone Number:
Location: United States > Missouri > Branson
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Branson
#2 Top resorts Hotel in Branson
#14 Business Hotel in Branson
#29 Family Hotel in Branson
#31 Romantic Hotel in Branson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Chateau on the Lake Resort & Spa 4*
Number of rooms: 301
Official Description (provided by the hotel):
Chateau on the Lake Resort and Spa,Branson's only AAA Four Diamond resort and spa. Nestled in the Ozark Mountains over-looking the pristine waters of Table Rock Lake, yet only a short distance from nearby theaters, shopping, attractions and golf courses. One of the features of the resort is its 10 story atrium lobby complete with cascading waterfalls,lush plants and foliage. All guestrooms have hand finished textures walls in warm tones, comfortable Perfect Sleeper mattresses, down comforters, 37" flat screen TVs, Wi-Fi. Most of our guestrooms have balconies with lakefront, lakeview or moutain view exposure. Our award winning restaurant the Chateau Grille, has great food, great service and breath taking views of Table Rock Lake. Our #Sunday Brunch is Branson's best. ... more   less 
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Also Known As:
Chateau On The Lake Hotel Branson
Chateau On The Lake Resort And Spa
Chateau Lake

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