After staying many times here and considering this "my home away from home " as my grandparents live in Branson , I can 1000% say I will never be back . The management is a joke in the entire hotel . My fiancé and I ate in the steakhouse and it was off season and we were the only ones there . It started at the bar for a drink ... I paid good money for a glass of wine only to find out that they emptied the very end of the old bottle in my glass resulting in all kinds of sediment and then they topped it with a new bottle . Was gross and when I showed them , they did nothing about it and the bar manager was there . Then dinner , as the only people there the server seemed knowledgable however never came through . He said he would be back with bread , never came , food took forever and had to ask several times for the condiments we asked for . Our appetizer plates sat there the entire time as well . I will say one positive thing ... The food was amazing . One of best stakes ever however with service like that as only people there .... What is the excuse ?!! Ordered Last Vegas on paper view back in the room and paid a hefty price to find out it was a boot legged version - numbers on bottom on the screen , terrible sound and all ! Talked to management that evening and was promised so much only to find out it was a joke and no one even called us back and was back to square one . Called again and all they did was send us a dessert to the the room and a half apology from management . Checked out and couldn't get out soon enough ! Discovered I had left an expensive ring and and ran straight back and it was no where to be found !!! Management promised me housekeeping had not been in there and issued me a key and I went there and all the sheets and trash had been cleaned ... Still they stood by the " no one had been in here " when I knew clearly they had . Once I waited patiently as they kept checking in other guests not even checking in with me I finally spoke up . My fiancé asked to check the room once more and when he went up housekeeping was in there and the ring magically showed back up ! This is not the first time I have had something stolen from this hotel and I will never go back and I do not recommend it as they clearly don't care for their clients just will accept your credit card ....
- Official Description (provided by the hotel):
- The Hilton Branson Convention Center is a full-service hotel connected to the Branson Convention Center in the heart of Historic Downtown Branson, Missouri. The hotel is located across from the Hilton Promenade and the Branson Landing retail and entertainment district situated on Lake Taneycomo. We are minutes from the area's 49 theatres, outlet malls, golf courses, Table Rock Lake, Silver Dollar City, Celebration City and numerous attractions.The guest rooms will serve your needs whether you are in town for business or leisure. You will have a great night's sleep on our Hilton Serenity Bed package. Room amenities include spacious workstations with granite counter tops and ergonomic desk chairs, 32-inch LCD flat panel televisions, and Wi-Fi and much more.Our fitness center featuring a wide assortment of Precor equipment, including a variety of cardio theatre equipment, free weights and machines. Relax in our indoor pool complete with hot tub or visit our outdoor pool. The perfect way to relax after a long day at the Convention Center or after touring many of Branson, Missouri's attractions. Our 24-hour business center is equipped with computer workstations, copier and fax machine for your convenience. Wifi in guest rooms and meeting rooms. 220,000 square feet of flexible meeting space including 17 meeting rooms and 2 exhibit halls. You can enjoy 18 holes of golf while walking in the footsteps of the great Payne Stewart at the Payne Stewart Golf Course, only 3 miles from our hotel.Whether your stay at the Hilton Branson Convention Center hotel involves business or pleasure, our friendly and courteous hotel staff looks forward to welcoming you to Branson, MO.Travel should take you places. ... more less
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- Also Known As:
- Hilton Branson Hotel Branson
- Branson Hilton