We arrived around 2 or 3pm and tried to check in and we had to wait quite some time to be waited on, then the clerk said our room was not ready and that she would call us when it was, so we went shopping until 4:30 and still no phone call, we went back to the front desk and the clerk said, “oh sorry, I have been so busy I forgot to check on your room” we finally checked in and went to a room that was filled with smoke smell, it was bad, room 731 and was moved to room 831. The following day we tried to get into our room and our key card was shut off, so I had to go down to the front desk to get new keycards. Every time we tried to leave the hotel there were no valet guys around, we had to wait and wait, and finally went to track them down, it was like they were understaffed or something. We also had to wait and wait to get seated in the restaurant and there was hardly any guests eating, strange. THEN, a month later I get my credit card statement and they charged my credit cards for items after checking out that were not on my check out invoice. They offered to take off our $14.00 a day parking fee but is was charged to our card anyway, bad service. Stay at the Chateau on the Lake, they offer excellent customer service and are fully staffed and welcome you to their property.
We have stayed at this hotel several times in the past but there are so many other options in Branson, it just does not make any sense to stay at this hotel, it was just a hassle, when you’re on vacation you should not have to be so inconvenienced over and over again and treated like you are just bugging the staff.
- Official Description (provided by the hotel):
- The Hilton Branson Convention Center is a full-service hotel connected to the Branson Convention Center in the heart of Historic Downtown Branson, Missouri. The hotel is located across from the Hilton Promenade and the Branson Landing retail and entertainment district situated on Lake Taneycomo. We are minutes from the area's 49 theatres, outlet malls, golf courses, Table Rock Lake, Silver Dollar City, Celebration City and numerous attractions.The guest rooms will serve your needs whether you are in town for business or leisure. You will have a great night's sleep on our Hilton Serenity Bed package. Room amenities include spacious workstations with granite counter tops and ergonomic desk chairs, 32-inch LCD flat panel televisions, and Wi-Fi and much more.Our fitness center featuring a wide assortment of Precor equipment, including a variety of cardio theatre equipment, free weights and machines. Relax in our indoor pool complete with hot tub or visit our outdoor pool. The perfect way to relax after a long day at the Convention Center or after touring many of Branson, Missouri's attractions. Our 24-hour business center is equipped with computer workstations, copier and fax machine for your convenience. Wifi in guest rooms and meeting rooms. 220,000 square feet of flexible meeting space including 17 meeting rooms and 2 exhibit halls. You can enjoy 18 holes of golf while walking in the footsteps of the great Payne Stewart at the Payne Stewart Golf Course, only 3 miles from our hotel.Whether your stay at the Hilton Branson Convention Center hotel involves business or pleasure, our friendly and courteous hotel staff looks forward to welcoming you to Branson, MO.Travel should take you places. ... more less
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- Also Known As:
- Hilton Branson Hotel Branson
- Branson Hilton