If I could leave zero stars I would. After calling 13 times over a 15 minute trying to place a to go order and no one ever answering the phone except the one time someone answered and immediately hung up I went in to place my to go order. There was a large group of people standing inside the door. The staff wasn’t giving anyone any direction to customers coming in so people were standing in the line to pay for several minutes only to be told to get in another line to be seated. I watched the hostess take about 5-10 minutes to return after each time she would seat someone. There were several open tables with people waiting to be seated. Once I was finally able to place my order. I waited there in the front for my food to be ready. I watched one worker stop to clean the windows as there was about fifteen people waiting in the lobby to be seated or to pay for food. I heard one lady bring out my order and tell the worker who had taken my order what items she had brought out. They never called my name or my order out. After watching several other people come in and place take out orders and get their food I finally said something about my food sitting behind the counter only to be told my shake still had not been made. 10 minutes later I was finally given my shake that cost nearly $5 only for it to me in a small 12oz cup that wasn’t even 3/4 full. My hotel room wasn’t even 5 minutes away but by the time I got back to my room all my food was cold and my burger was soggy. They didn’t give me my dipping sauce for the chicken strips and a piece of my girlfriend’s broccoli taste and smelled like soap as if they had dropped it in the sink and just picked it back up or they dropped in on the floor and tried to wash it. Worst service I have ever had at any restaurant and I only had carry out. My food was cold and mediocre at best. I paid nearly $30 for two people for food that was cold, soggy, and tasted like soap. And $5 for a 8oz runny watery shake.