We attended a conference in Branson and used Hotwire to find a nice hotel in the area since the on-site retreat center was booked solid. The Westgate Resort --looked-- nice and the price was reasonable, so we booked a room for two nights.
The entrance to the property is quite attractive, with a guard gate and "mountain lodge" look. As you make your way up the hill, you see log cabins on both sides of the street and it appears you're in a condo complex. As instructed, we proceeded to make our way to "the top of the hill" where we saw a multi-storied building with a large, grand entrance. "Hey, this is gonna be nice", we said. (We did notice several motel-style buildings on both sides of the road approaching the large building but didnt think much of it).
As we entered, there was a large reception desk and several employees standing around, laughing and joking. I stood there for a few seconds before they took notice of me. When I explained we had a reservation, we were directed around the corner to a large room with ropes for cuing the line. Immediately I had a "check" in me because behind the desk it was sparse and looked like they were TRYING to look fancy, but couldn't quite pull it off. We checked in and, despite it being a pre-paid reservation, we had to put a credit card deposit of $50 down. Strange, but "whatever". After given the key which said Room "405" on it, I asked "so that's on the fourth floor?" They laughed and said "oh no, you're in the hotel next door." My heart sank, but they directed me to a guy behind a podium, looking at me, who was going to give me "a welcome package". Since Westgate is a timeshare, I told my wife "oh no. Here comes the HARD SELL". Yep, the guy proceeded to give me the "What if I told you that we'd give you two---no, wait...THREE---nights free, $30 spending cash, and....". I cut him off and told him we were booked solid the whole weekend at the retreat. He frowned, confirmed we had no free time, and then dropped me like a hot potato. Expect the hard sell if you stay here! They want to turn you into "an owner".
We drove around to the MOTEL...right up to the door. I opened the door and my heart sank even further. EEEEW. Think "Motel 6". Yep, air conditioner in the front wall, window above, two double beds, partical board furniture, and you are looking right at the bathroom counter from the door. Yeah, it has a mini fridge and microwave, but we were expecting a HOTEL ROOM. If your expectations are for a MOTEL, then you wont be disappointed.
The door knob was loose on the bathroom door and there was enough space between the door and the door jamb to pass a Cosmo magazine through. The ironing board was missing, but at least we had an iron! The linens were clean but it definitely had a grimy feel to it.
When we returned to the room late in the day on day 2, we found that the room had not been cleaned. The bed was just like me left it in the am, and towels were on the floor. At this point, I was beginning to wonder if they even HAD housekeeping. Yep, they'd send someone "right over". (no apology). Someone did show up...but it was over an hour later. He was a nice guy and replaced the towels, but just re-made the bed (maybe I'm wrong here but I always thought they changed out the sheets every day. I'm an airline pilot and travel for a living so that's been my experience. Not here though.)
The place is geared toward selling the property to future "owners". The wifi is free...for "owners". Otherwise, pay up chump. My wife went to use the gym, which was described quite nicely and located in "the lodge". She found a motel room that had a few pieces of equipment in it, but not what you'd expect. Maybe the "owners" have a nicer facility somewhere but again, not what you'd hope for.
You probably get the gist....we were extremely disappointed and it certainly didnt meet our expectations. The service was terrible and we felt like the room was on the verge of being somewhat "gross". It's a classier version of a Motel 6 room. Expect that and you'll be happy. Expect a HOTEL room and you wont. The good news is you get to walk right out of your door to the car, so you have that going for you.
- Official Description (provided by the hotel):
- Nestled on 145 beautiful wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort provides convenient access to spectacular lakes, championship golf courses, theme parks such as Silver Dollar City, outlet malls, eclectic attractions, family-friendly restaurants and amazing live shows in Branson - "The Live Entertainment Capital of the World!" The resort hotel rooms at Westgate Branson Woods Resort range from economical traditional accommodations to cozy one-bedroom cabins and spacious two-bedroom cabins. One of the most beautiful Branson, MO resorts, Westgate Branson Woods boasts all the amenities you expect from a full-service resort hotel. ... more less
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- Also Known As:
- Westgate Branson Woods Hotel Branson
- Westgate Hotel Branson