There is a HUGE difference in room quality between the hotel side and the resort/timeshare side. My extended family stayed in a lockoff on the resort side. It was VERY nice....except DIRTY. It was spacious, had 2 kitchens, 2 bathrooms, 2 bedrooms, a living room, 2 laundries, and even a Jacuzzi tub. We had children running around barefoot and their feet were black within minutes. Hence the comment about it being dirty. Funny thing is, it is mainly tile in the main living area so how hard is that to get clean?
After the 1st day (of 4) my dad decided he'd like to stay another day if possible. So, he called the front desk and talked to a very nice lady who looked things up, told him it would be no problem, and told him to come down the next day to get his key redone and a new parking pass. So, he showed up at the desk the next day and they looked and said "I'm sorry, we are completely full, we have no rooms anywhere for you, we don't know why she told you that". So, we went on Travelocity, found the same type room, and booked it ourselves. Then, when he went to check out, he was told "but we have you in that room through tomorrow!" Go figure!! So, apparently, the staff don't talk well to each other or their technologies aren't robust enough to figure out the original lady extended his stay when she said she did and that's why they weren't showing any empty rooms. Needless to say, that then started a 1 month back and forth between the resort, Travelocity, and my dad to get a refund from Travelocity! All that could have been avoided with appropriate staff customer service.
My husband, 2 year old, and I stayed on the "hotel" side of this resort. Interestingly, the folks at the desk kept telling us that they don't have anything to do with the "hotel" side but yet we checked in/out there and still qualified to use all of the amenities on the property. Weird. Upon checkin, I was asked if I wanted a king or 2 queen room. It was late, I was tired, and I wanted a little extra stretching room for my husband and me so I didn't ask any questions, I just took the king room. BIG mistake! It was the smallest room we have EVER stayed in. We barely had room next to the bed for our child's toddler sized cot. The furniture was old and dilapidated (dresser leaning backward, old box TV. There was a cleanliness issue here too... black feet, stuff behind the dresser, bugs throughout our stay. I was too tired to request another room so we just stayed there. Later in the week, we happened to see in one of the queen rooms and they were TWICE the size. Apparently, there was a janitorial closet behind our room that cut out our space. After seeing the other rooms, I'm amazed they even rent out the one we were in.
All this being said, the grounds were nice. The pool was great. And, they offer several daily activities (although almost all incurred extra fees). I would consider staying here again but only if I stay on the resort side, and if I don't need any changes made to my reservation.
- Official Description (provided by the hotel):
- Nestled on 145 beautiful wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort provides convenient access to spectacular lakes, championship golf courses, theme parks such as Silver Dollar City, outlet malls, eclectic attractions, family-friendly restaurants and amazing live shows in Branson - "The Live Entertainment Capital of the World!" The resort hotel rooms at Westgate Branson Woods Resort range from economical traditional accommodations to cozy one-bedroom cabins and spacious two-bedroom cabins. One of the most beautiful Branson, MO resorts, Westgate Branson Woods boasts all the amenities you expect from a full-service resort hotel. ... more less
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- Also Known As:
- Westgate Branson Woods Hotel Branson
- Westgate Hotel Branson