I booked this on Priceline and at first was VERY upset that this was what was presented as a three star hotel. I read many reviews and honestly, was a little concerned.
Check in was what many here describe, we arrived at 5:00pm, knowing that check in was at 4:00 hoping not to have any problems. They told us that we would have to wait 45 mins. We had driven 9 hrs, were tired and didn't want to go anywhere else in Branson at the moment so we just stayed around the resort. At 6:15 I went back in and was told again that our room was not ready. I work in customer service so I try to treat people serving me with respect and give the benefit of the doubt, but this was just outright unaccaptable!! I asked the clerk if she knew this was the number one complaint on reviews, she acknowledged that she did know and they were working on it, I then asked why, when check out was at 10:00am, there were no rooms avail at 6:15pm???? The longer I thought about it, the more irritated I became, I asked her if I was being treated this way because my purchase was through Priceline and that I was not a timeshare owner (keep in mind everyone who was checking in around me was being assigned rooms/villas etc), she looked at me, rolled her eyes and said, "let me check something out". She went behind the closed door, probably told the manager a nut job was out front and could they please just assign a room to get rid of her!!! However she came back and said that there were still no rooms avail. I then asked for the manager myself, she went behind the closed door again and after about 5 mins she and a very nice manager came out and assigned me a room. After that, I was afraid we would be put into a broom closet, but from there everything was a very good experience. Yes, it's a bit dated, but for $41 a night I was very happy. The room was very comfortable, housekeeping came in every day and brought fresh towels, halfway through our week our linens were changed. I didn't expect any more than that because I don't change my sheets every day at my own house! I even spoke with our housekeeper one morning and thanked her for the wonderful service. The grounds were absolutely beautiful, the gated entry very comforting and other than check in, the experience was a plus. In fact, we plan to come back to this very same place if we come back next year.
- Official Description (provided by the hotel):
- Nestled on 145 beautiful wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort provides convenient access to spectacular lakes, championship golf courses, theme parks such as Silver Dollar City, outlet malls, eclectic attractions, family-friendly restaurants and amazing live shows in Branson - "The Live Entertainment Capital of the World!" The resort hotel rooms at Westgate Branson Woods Resort range from economical traditional accommodations to cozy one-bedroom cabins and spacious two-bedroom cabins. One of the most beautiful Branson, MO resorts, Westgate Branson Woods boasts all the amenities you expect from a full-service resort hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Hotwire, HotelQuickly, Orbitz and Cancelon so you can book your Westgate Branson Woods Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westgate Branson Woods Hotel Branson
- Westgate Hotel Branson