We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (610)
Filter reviews
610 results
Traveler rating
216
208
106
47
33
Traveler type
Time of year
LanguageAll languages
216
208
106
47
33
Show reviews that mention
All reviewsthe indoor water parkfun spotamazing petslaser tagmini golfall inclusive packageclubhouse roompizza buffetbumper carsfree pizzabunk bedsbasketball poolcomedy jamboreepizza placegrand buffetgame cardcountry buffet
Filter
Updating list...
608 - 610 of 610 reviews
Reviewed March 21, 2014

When I called to schedule my room 3 months in advanced, we were told that it compared to a "small great wolf lodge." I was also told that no rooms were currently booked for the dates I booked. When we arrived at the hotel, all rooms were booked, which I understand since it was Spring Break. I assumed that since no rooms were booked at my time of reservation we would be given a room in the main building, which I was told was connected to the water park, instead we were given a room several buildings and parking lots away from the water park, which is NOT connected to the hotel and is its own separate building. When I asked why our rooms were so far away, if I booked first, I was told that rooms are assigned upon arrival. Since we arrived at 3:05pm when check in begins at 3:00pm and there was a huge line, we ended up in the building furthest away. When we arrived to our room, that had supposedly just been cleaned, the carpets were dirty and there was no towel for showers. When we spent time and money in the "Fun Spot" building, it took over an hour to get someone to help my daughter cash in her prize tickets, most of the arcade games did not work and cost $1.00 or more to play. I understand the resort had lots of guest, considering they offered a "Spring Break Package," but you would have thought they would have staffed and prepared themselves accordingly. When speaking to other guests at the hotel, some waited over 2 hours for their rooms and were not compensated in any manner. They were not even given their water park passes for their children to enjoy while they waited for their rooms. We will not stay here again.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Clarissa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

Had a surprise 4" of snow in Mar. Fun in water park. Ice on the walks as had a north room. Asked desk 3 x in 2 days it be removed & it wasn't. One day the maids never came to clean the room, no towels

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank abbagail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.