I received an e-mail about special rates, so decided to book a room. We have stayed at
this hotel for many years. Even at the special rate, I believe the rooms are still a bit over-priced. I belong to their e-club, so I felt that surely was the best rate available, but am not sure that to be the case. Anyway, we were supposed to get a coupon book upon arrival,
didn't get it. Had to ask for it on the second day. The staff has never been overly-friendly.
The toilet in our room over-flowed, we were given another room, and the sink backed up
in it. I told the desk upon check-out, didn't get an apology or an offer to take anything off the bill. Both rooms had an odor to them. With that said, that is why I feel that there is room for improvement. I do love their pool, they could use new hot tubs, the jets aren't that strong. They could use a good cleaning, also.
I was booked in building 2 one time, and didn't like it at all. We got ou money back and left.
Grand Oaks, with a little improvement and rate reduction, you would be rate an A.
One more thing, they now charge to use the fitness room--not good!
- Official Description (provided by the hotel):
- The Grand Oaks Hotel Complex, luxury at an affordable price in the heart of Branson. With two buildings to serve you, we boast both indoor and outdoor pools, hot tubs, fitness center and guest coin laundry facilities. Indoor security corridors and elevators make it safe and easy on the traveler. Perfect for seniors, families and romantic getaways with king Jacuzzi and family sized rooms. Hot breakfast served each morning. Onsite ticket agency for your convenience. ... more less
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- Also Known As:
- Hotel Grand Oaks