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Suzie H
Lake Ozark, Missouri

Very friendly, Beautiful Resort

5.0 of 5 bubblesReviewed Oct 21, 2020via mobile
We Stayed in the Surrey at Carriage Place because they accept pets. The staff is very friendly, the resort is beautifully maintained and is in a great setting. They have an indoor pool, a play ground, small gym , volleyball and a horseshoe pit. We will definitely come back and would recommend it. The one thing that puts us off is that you have to meet with a sale staff to receive your parking pass but they are not pushy.
Date of stay: October 2020
Trip type: Traveled as a couple
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Alexis Gold, Guest Services / Front Office at Grand Crowne Resort, responded to this review
Responded Oct 22, 2020
Thank you, Suzie H! We are glad you enjoyed your stay and the accommodations .
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed October 17, 2020

Timeshare lady was so incredibly rude. I politely said I wasn’t interested in a timeshare presentation and she shoved the parking pass at me. I could not believe how she acted. It was shocking. Our unit is clean and nice. I will never return to this property because you must go through these horrible people to get your parking pass. Pressuring me then being rude when I refused your invite was not nice. At all.

Date of stay: October 2020
Trip type: Traveled with family
3  Thank 775trendz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Gold, Guest Services / Front Office at Grand Crowne Resort, responded to this reviewResponded October 22, 2020

Thank you, Heidi W! We are sorry to hear about your experience with the Concierge. We hope the rest of your stay was good!

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Reviewed September 29, 2020

Rooms are starting to show age but still very nice. Only problems we had were that locks were dirty and had a problem reading one rooms card. We had 8 rooms. The rest were fine. Still a quiet place and close to restaurants, shows, and shopping. Golf courses were also close by.

Date of stay: September 2020
Review collected in partnership with this hotel
Thank wmrmason
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Gold, Guest Services / Front Office at Grand Crowne Resort, responded to this reviewResponded September 30, 2020

Thank you, wmrmason! We hope to see you back soon.

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Reviewed September 8, 2020 via mobile

This was a very nice place to stay. It was perfect for our family vacation. Clean, easy check in and out. Staff very helpful. There were 6 adults and a one year old. We had a three bedroom penthouse so each couple had their own space but we had a big meeting place in the middle which was perfect. Would stay here again.

Date of stay: September 2020
Trip type: Traveled with family
Thank tweetymanues
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Gold, Guest Services / Front Office at Grand Crowne Resort, responded to this reviewResponded September 9, 2020

Thank you, tweetymanues! We are very glad you enjoyed your stay! We hope to see you again soon.

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Reviewed August 22, 2020

Everything was taken care of. All we had to do was enjoy our tip. The condo was beautiful, well equipped, r oozy. The beds were great. Very quite and family friendly. Would stay there again. If we needed anything it was a phone call away. We enjoyed having a fully equipped kitchen.
The location was great near the strip but away from the traffic.

Room tip: The elevators, and luggage carts made all locations easy to access
Date of stay: August 2020
    • Value
    • Rooms
    • Service
Thank virginiab45aab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Gold, Guest Services / Front Office at Grand Crowne Resort, responded to this reviewResponded August 24, 2020

Thank you, virginiab45aab! We are very happy you enjoyed your trip. We try our best to accommodate every guest to make sure they have a great vacation. We hope you come back and see us soon!

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Reviewed July 28, 2020

Stayed with a big group. We had 3 rooms that connected. This was very convenient. Had a great kitchen area for us to eat at. We didn't have to dine out every meal. My one complaint was that there did have blinds but no curtains to keep the lights out. This was uncomfortable for one of the rooms as there was lights shinning in all night.

Date of stay: July 2020
    • Location
    • Cleanliness
    • Service
1  Thank kirk0434
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Gold, Guest Services / Front Office at Grand Crowne Resort, responded to this reviewResponded August 4, 2020

Thank you Kirk, so glad you and your group enjoyed your stay and had plenty of space to share meals together! We hope you'll come back soon!

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