I traded through II to stay at this resort in Branson. On first appearance it looked okay, but as we got in we discovered maintenance problems. The first night they wake us up at 3 am due to a maintenance issue, then the second night we discover a leak in the ceiling. I called the front desk and they said they were going to send a maintenance man to correct problem, and asked that I stay up. I stayed up and 1 hour later no maintenance person. I called the front desk and they said the maintenance man decided not to stop by our room. We are now getting ready to check out to return home, and still I have not seen any maintenance person. I called front desk management, James, who told me there was nothing he could do. Hugely disappointed!!
The sales pitch was to get discounted tickets, and was only to last 90 minutes. Well three and a half hours later I was still waiting for the tickets that were the same price as internet prices. If I had known I could get the tickets to shows online for the same price I would have saved myself many hours. Once again I called the manager who again told me there is nothing that can be done. I was told by the manager "You should have got up and walked out after 90 minutes were up."
To be fair, the setting is pretty and serene, beds seemed comfy but the housekeeping and maintenance leaves a lot to be desired. The stair railings were filthy and full of cobwebs, I did not even want to put my hands on them!
I would advise to pick a different resort and avoid this one.
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- Also Known As:
- Grand Crowne Hotel Branson