We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Do not believe what the website tells you!” 2 of 5 bubbles
Review of Castle Rock Resort & Waterpark

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Castle Rock Resort & Waterpark
Ranked #122 of 140 Hotels in Branson
Northwest Arkansas
Level Contributor
3 reviews
“Do not believe what the website tells you!”
2 of 5 bubbles Reviewed March 28, 2010

We choose this hotel because we have a 6 yr old and a 2 yr old and knew they would love the indoor waterpark advertised on this hotels website. It was 50 degrees outside so we were glad to see that the indoor waterpark maintained 84 degrees year round and thought it would be a fun time for our family. We checked in and the room hadn't been updated since the 1980"s, I'm sure. Fixtures were hanging off the wall (door stop, clothes rack, etc.). We went to the waterpark to find that they were having a problem with their ventalation system so they had the doors and windows open - we only lasted for 30 minutes before our 2 yr old started turning purple because it was so cold in there! It was warmer outside than it was in there. When we complained about it we were just told, I am sorry - they did nothing to try and make our stay more enjoyable nor did they offer a discount or to refund our money. We had to find other things to do to occupy the kids and ended up spending about twice as much as we had anticipated becuase the waterpark was a flop!

  • Stayed March 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank FerFer1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

398 reviews from our community

Traveler rating
    55
    90
    93
    73
    87
See reviews for
303
4
1
2
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Any
English first
ar
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed March 27, 2010

Everything was beautiful until we stepped into the fridgid water at the indoor waterpark. I have two small children and the indoor waterpark was the ONLY reason we decided to stay here..At first glance we were thinking WOW this is going to be WONDERFUL.. so terrible wrong, it was just the opposite. The water and atmosphere was soo chilly that my 3 yr old's chin shivered soo hard that he begged to go back to the room for a hot bath. There is NOT A HOT TUB at all, On the upper level was the two cool slides and the really neat lazy river also EVERY WINDOW was opened and the air was blowing. When we asked why, we got a snappy answer from a cocky "lifegaurd" that is was ventilation control and they get hot. The attendants acted as if they were forced to do community service instead of a paying job. So later that night we decided to try the water park again because that was the reason we paid the pricey amount to stay there, when we arrived we found that not only were the windows still wide open on the upper level, but now they had the 4 sliding glass doors wide open on the lower level.. The only thing that came to my mind was that was just a way to keep people OUT of the waterpark.Make it as miserable as possible. This place was a huge disappointment, we asked for a partical refund and LEFT.. Never to return again.

  • Stayed March 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank backseatdriverAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carthage, MO
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 25, 2010

This hotel was terrible. We arrived and checked in before going to a show, we were running late so we did not look in the room. When we got back from the show we went in and sat on the bed. It was hard and felt like a giant spring. It smelled and there was some kind of red stain on the sheets when I pulled back the blanket. The whole room smelled bad and the carpet had not been cleaned in ages. We went to the desk and said we did not like this room and asked for another. The girl at the desk was very rude and not helpful so we asked for a manager. He said his housekeepers were all gone for the day and he would have to charge us for the room whether we stayed there or not it was policy. There was another couple at the desk during this time and they said there was a used condom in their bed and vomit on the bunk bed of the room they were given and the manager had the gall to ignore them and carry on with us. We explained we did not want this nasty room and we would just stay elsewhere. He charged us for the room anyway. On our way out the door we bumped into the housekeeper. I was so surprised I asked him how late he works and he said 8:00PM, it was only 5:00. The manager was not only rude and had terrible customer service but he was also a liar. He said housekeeping was gone for the day. Anyway, long story short this was bad and if I could do it all over I would never had made a reservation in this DUMP. Save yourself and find a better hotel.

  • Stayed March 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank heatherofcarthage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed March 21, 2010

We stayed at this hotel for spring break thinking it would be great for our kids since it was still cold outside and they love to swim. To our dissapointment, though, the enclosed pool area is nowhere near as warm as advertised (in fact, we saw a couple windows open and it was snowing outside) and the pool water is even colder. Our kids could barely stand swimming an hour before their teeth started chattering. We've been to other indoor waterparks and have had a great time because they actually pay to heat the enclosure and water. Although having bunkbeds in the hotel rooms are a great idea, the mattresses were so hard that we couldn't sleep. I'd check out what the other indoor waterparks in Branson have to offer before booking here.

  • Stayed March 2010
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Toothdoc79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, OK
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed March 20, 2010

The kids wanted to spend hours in the water park. But it was so noisy and not comfortable for adults to stay in there for too long. Plus, there is no hot tub!! The beds were THE WORST HOTEL BEDS I HAVE EVER EXPERIENCED.

  • Stayed March 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Merrill N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kansas
1 review
1 of 5 bubbles Reviewed March 20, 2010

This place does not understand guest service. I can not believe they put this property together to compete in a very competitive Branson market without any thought from the guest perspective.

Water park water is frigid, and there is not a hot tub??? The dumping water bucket was broken or off along with lazy river buckets.

Breakfast buffet is a joke, filling cereal dispensers with always save cereals in the dining room, staff completely pissed at the lack of help, zero professionalism.

The maid service didnt even bother to make up the beds or clean the bathroom.

The marketing and the exterior look are beautiful, but the service inside is a miss.


Sorry to say, spend your money somewhere else.

  • Stayed March 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank dmick007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
se kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 18, 2010

was not what we expected, my 4yr old was to small for the slides, my 14yr old go bored of it quickly, grand country was so much better and cheaper... won't ever go back!

  • Stayed March 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sekansasgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Branson hotels
1.2 mi away
Grand Country Resort
Grand Country Resort
#41 of 140 in Branson
4.0 of 5 bubbles 465 reviews
3.8 mi away
Still Waters Resort
Still Waters Resort
#26 of 140 in Branson
4.5 of 5 bubbles 980 reviews
0.2 mi away
Marriott's Willow Ridge Lodge
Show Prices
Show Prices
Show Prices
1.8 mi away
Westgate Branson Woods Resort
0.5 mi away
BEST WESTERN Center Pointe Inn
1.0 mi away
Hotel Grand Victorian
Hotel Grand Victorian
#20 of 140 in Branson
4.5 of 5 bubbles 750 reviews
Show Prices
Show Prices
Show Prices

Been to Castle Rock Resort & Waterpark? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Castle Rock Resort & Waterpark

Property: Castle Rock Resort & Waterpark
Address: 3001 Green Mountain Drive, Branson, MO 65616
Location: United States > Missouri > Branson
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #122 of 140 Hotels in Branson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Castle Rock Resort & Waterpark 2.5*
Number of rooms: 191
Official Description (provided by the hotel):
Castle Rock Resort & Waterpark provides guests with an unforgettable all-in-one resort destination with friendly service and activities. We offer 30,000 sq ft. Of indoor waterpark and 10,000 sq ft. Of outdoor Waterpark including two large slides, two 500 gallon tipping buckets, a lazy river, and multiple indoor/outdoor activity pools. Our Tower Rooms are attached to our indoor waterpark through indoor corridors and offer a bunk bed alcove with separate TV for the kids. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia and Hotels.com so you can book your Castle Rock Resort & Waterpark reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Castle Rock Resort & Waterpark Hotel Branson
Castle Rock Resort And Waterpark
Castle Rock Branson

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing