We booked a week at Roark-Branson through RCI. RCI lists this property as a Silver Crown Resort, but my experience has been that RCI hands out this distinction with little discretion. That being said, Roark is a nice property, even if it does look and feel like an "older" property. It appears to be an old motel that has been converted into condos. If so, they did a decent job.
I was a bit hesitant after reading other TA reviews (rule books, inspections, charges, credit card imprints w/ signature, etc.). But our experience was OK. Yes, they do take an old-fashioned paper imprint of your CC and they do ask you to sign it before you get your room key. Yes, they do tell you that you will be charged if you don't return the resort book, the two sets of keys and (bizarre) the remote control to the TV. No real concern, just different. We followed the checkout instructions when we left, returned the items as requested and watched the desk clerk shred the CC imprint.
Now, for the resort. First impression = pretty strong smell of cigarette smoke in the lobby when we checked in. Odd considering they have a $400 penalty for smoking in the rooms. Again, not a big deal, but a first impression is a big impression...and my first impression was the smell of an ash tray.
As for the condo, we stayed in the main building (1 BR), 4th floor. Thankfully, there was an elevator and bell carts available. I will agree with other reviewers - the rooms are dated...looks like they were furnished and decorated in the 80's (white melamine cabinets w/ oak trim). BUT, the room was clean. Carpet was clean. No smells (no smoke either). We didn't use the sofa bed, so cannot comment on it, but the king bed was fairly comfortable. The bathroom was nice with pretty tile work on the floor/walls. Our unit had a separate shower and a whirlpool tub. The shower is 3'x3'. Good water pressure, plenty of hot water, but cramped (I am a fairly big guy and I could have used another foot or two in that shower!). Didn't use the whirlpool tub, but I agree with other reviewers - the climb in/out of the tub is daunting, possibly dangerous for an older person (TALL wall and deep step down into the tub - needs a full length step on the outside of the tub). The kitchen was set up well with several appliances, full size fridge, etc. I was pleased to see one "modern" update to the room, a flat-screen TV in the LR. We didn't watch much TV, but there was a good selection of cable channels. So, the room was nice and clean and if you want to get really picky, I suppose you can complain about the 25 yr old "look" of the room. Personally, that didn't bother me - it was clean and comfortable, so we were happy.
Otherwise, the exteriors were clean. The indoor pool at the health club was nice. Hot tub and kiddie pool also inside, along with a wet and dry sauna, workout room, etc. They need to spend some $$ on maint/repairs, but it was adequate. (Insulation on ceiling of building has dry rotted and is falling apart in places)
One comment about the exteriors - the "sidewalks" in the main building felt like they were about to drop out from under my feet as I walked to the room. These are exterior corridor rooms and the concrete in the elevated walkways (2nd, 3rd and 4th floors) is coming apart. Dozens of cracks and as you walk, you can feel the concrete shifting beneath your feet. A bit unnerving.
As for the obligatory resort sales pitch, we arrived late in the evening, mid week. We were asked to step into the "sales" room after check-in to pick up our "delicious free treat". We opted out of the jar of jelly (??), avoided the confrontation and went straight to our room. I've been doing this time-share resort deal for 20+ years and have had my share of bad experiences with the resort tour sales pitches and after reading other online posts from people that took the tour, I knew better. So, I cannot personally comment on the experience, but there are plenty of people that have voiced a very strong opinion about the sales staff at Roark (and none were good).
In summary, I would recommend the resort. I love the location with easy access the the red and blue routes and the downtown shopping areas. It was quiet and clean...and there are times where that is just enough to make for a good week.
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- Also Known As:
- Roark Hotel Branson