A couple weeks before Christmas my husband and I decided to take an employee to dinner at the Chateau Grill for Christmas Eve Dinner. Reservations well in advance - check.
We arrived on schedule - ordered a glass of wine for my husband - a tomato juice for myself and awaited our guest. He arrived and we ordered a glass of wine for him. We reviewed the menu and placed our orders. This was at about 6:45 pm. There were very few diners in the dining room - . Our orders were relatively simple - NY Strips for the men, a filet for me - with simple sides. 2 hours later - and after many people coming, eating, and leaving, we left. We had talked to a supervisor, to the restaurant manager - and people continued to be served around us - still no dinner. The manager talked to us TWICE and assured us our dinners were on the way - BUT IT DIDN'T HAPPEN. We got up and left........with the manager and the waiter - AZIZ - following us apologizing profusely. You know, the apologies on round one were good - the apologies on round two were good. After 2.5 hours the apologies weren't washing. I really believe our orders weren't turned in at all - and weren't subsequently turned in as everyone around us came and went and we still weren't served.
This wasn't our first trip to Chateau. We had Christmas Brunch there last year - as well as Mother's Day, Easter, and Thanksgiving..........this was the last in a series of deteriorating service. I knew the waiter by name - so we're not 'regulars' as much as we are 'frequent diners' -
I'm very upset with the whole incident. There were no other restaurants available - it was Christmas Eve - and we had a long drive home. This was awful service and not worth the gasoline it took to get down there and back.
Thanks for NOTHING!!!
TERRIBLE SERVICE - AND TERRIBLE CUSTOMER RELATIONS -
Christmas Eve 2012