It isn’t often that we take the time to express our gratitude to the staff of a hotel, but yours is the exception! As you are aware, we traveled from the Central Coast of California to Missouri to assist and attend in the marriage of our son. There was never a doubt that we would utilize a Marriott. However, your property and staff far exceeded our expectations. I have been in the hospitality industry for over twenty years and appreciate your ability in hiring and maintaining such high quality people.
My husband raved about “Margaret” at the front desk. He told me over and over about misplacing key cards as he went back and forth between the nearly fifty rooms we occupied. Locking himself out of his room repeatedly, he would venture to the front desk where he was greeted by the staff’s smiling faces. They were always accommodating in making new keys or providing us with whatever we needed to make our stay easier. Patrick also was very accommodating to our needs. He helped out in so many situations and always with a smile. He never made us feel like we were bothering the front desk.
The housekeeping crew was equally attentive. It seemed as though we got to know them as we passed in the halls. All of them did a great job, were attentive, and went out of their way to be friendly.
Every morning we had breakfast in the dining room. Gladys was present each day and started our day off with a smile. Her service and that of each cook was outstanding! There was never a complaint, only compliments about the quality of the food and service.
Bill and Leslie, from Catering and Group Sales, were my original “set-up” contacts that made the reception and group rooms so successful. I can’t say enough for their good work.
Finally, we want to thank you for assisting us in putting this all together. You made yourself available to me when I needed help and always came through when I needed assistance with a task. I can’t thank you enough for helping to make my son’s wedding event so wonderful. I wish I could say more to thank you! Our week long stay in the snow was a blast! Now we’re back in sunny California. But our memories will last for quite some time
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- Also Known As:
- Courtyard By Marriott Kansas City/ East Blue Springs Hotel Blue Springs
- Courtyard Blue Springs
- Blue Springs Marriott
- Blue Springs Courtyard