I arrived at the hotel in the middle of the night after a long drive from Minnesota. I entered a locked vestibule and pressed the buzzer for after hours entry. Nothing happened. No employee was at the desk. I then called directory assistance and got the number to the hotel. I called and could hear the phone ringing and ringing but nobody answered.
After about 20 minutes of standing there I saw an employee walk by and she motioned at me that she would be right down. When I got let in, I saw that there was a handwritten sign on the desk telling guests that she would be delivering check out folios to all 4 floors and to remember to bring their room cards outside with them. That did me no good as a late arriving guest. If they are really requiring the front desk person to abandon the desk they need to find a way that she can be contacted. Waiting for 20 minutes in a vestibule is unacceptable.
The room I received was wonderful. Very large and clean. The property itself was clean, quiet and very well located right off of I-70.
The second gripe was the beds. I spend 30-45 nights a year in hotels and normally find the beds much more comfortable than my own at home. But, holy cow, this mattress was hard as a rock! I understand that mattress firmness is subjective in nature. For every person you find that likes a softer feel you will find someone that enjoys a harder mattress. For that reason, most hotel mattresses strike a balance, but not these.
I give the hotel an average rating just based on the location and updated facilities, but I would never stay there again based on the hard mattresses.
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- Also Known As:
- Courtyard By Marriott Kansas City/ East Blue Springs Hotel Blue Springs
- Courtyard Blue Springs
- Blue Springs Marriott
- Blue Springs Courtyard