Alberto is a very knowladgeble person but he doesn't really understands how to work with tourists. The minute something went wrong he had a strick of bad decisions which resulted with us being stuck with the car in the mud for more than 24 hours without signal and ability to call for help. In the end he didn't even think we deserve any kind of refund or compensation, and even after he agreed to give us a refund he regreted and sent an e-mail telling us he wouldn't do the refund after all. Only after 2 hours phone call and because we were very asertive we got some of the money back.
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