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“Outstanding shuttle service” 5 of 5 stars
Review of Marriott St. Louis Airport

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Marriott St. Louis Airport
Ranked #1 of 12 Hotels in Berkeley
Certificate of Excellence
Auxvasse, Missouri
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Outstanding shuttle service”
5 of 5 stars Reviewed December 19, 2013

I've been traveling monthly (10 yrs +) and use the Marriott shuttle service, the drivers are knowledgeable about the hotel & area and couldn't be more professional, helpful & friendly!!! Carlton, Darin, Bona, James, Al, Art, as well as the bellmen (Todd) give off the top service. I apologize if I left any of the drivers out, they're the best!!!! I travel a lot (monthly) all over the country and have yet to find service from a hotel shuttle service this outstanding!!! They also are polite and helpful with luggage!
Mrs Foster
Columbia, MO

  • Stayed December 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank scout0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob L, General Manager at Marriott St. Louis Airport, responded to this review, December 20, 2013
Thank you for taking the time to write such a great review about your experience with us and for acknowledging so many team members by name. Our team is dedicated to making personal connections as brilliant hosts of the hotel so it is great to see the flawless execution of this.

Please visit us again soon,
Bob Lambert
General Manager
314-253-5155 Direct Line
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,118 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (225)
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English first
Naples, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 19, 2013

Truly the core reason for writing this review is because of one employee's great and seriously genuine (really!) attitude. The desk attendant, named Jamal, knew his trade; got us checked in fast; was wholly unpretentious; was not overbearing (after a long journey); and, knew how to work with us to make our stay super relaxing.
The hotel, of course, has real friendly rates, great amenities and simple access to the airport.
All service personnel on each floor -- from the front desk to the upper floors' amenities & facilities -- were a joy to be around. Just wow. At times, in the presence of your hotel staff, it felt as comfortable as walking through my own living room to the kitchen and being around nice family. Yes, your staff is that good.
At any rate, if future customers (or even if Jamal's supervisor reads this), the HQ “suits” are obviously paying extreme attention to detail in training and hiring the right people to staff the Marriott St. Louis Airport.
Thanks for great rates, super service, good food and a clean environment.
(p.s. Jamal don't get a big head over this: but, if I were your supervisor, I'd be sure to be watching your growth as an employee for possible grooming for the fast track to upper management. Again, we appreciated the fantastic attitude.)

Room Tip: We've stayed there two times this month... really any of the rooms are great. The higher floor...
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank E S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob L, General Manager at Marriott St. Louis Airport, responded to this review, December 20, 2013
We can't thank you enough for the awesome review!! We will celebrate this review with the entire team and ensure Jamal is recognized for his exceptional service encounter with you. We are truly lucky to have Jamal on our team.

Please visit us again soon,
Bob Lambert
General Manager
314-253-5155 Direct Line
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
5 of 5 stars Reviewed December 15, 2013

I have been traveling on a weekly basis for the past four years. As a weekly traveler I can recognize an exceptional, customer focused associate. Imagine my delight when I was greeted by a courteous and knowledgeable Darin, a shuttle driver for the Airport Marriott in St. Louis.

Darin did not let the fact that it was 1130 p.m. slow him down; he shared valuable information about the hotel's amenities such as room service, bar and restaurant hours. Darin also made sure that I knew all about how the hotel could support my business needs (printing, faxing, Wi-Fi, etc...). Just when I thought he might have been through with his presentation he took it one step further and described the local attractions and how one could get there taking the city's public transportation system.

Overall, I feel as though my seemingly short ride with Darin was a wonderful value-added experience and I look forward to learning about St. Louis through my new-favorite shuttle driver, Darin.

Thank you Marriott, for Darin, he is a rare gem!

  • Stayed December 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Service
Helpful?
Thank MKrogstad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob L, General Manager at Marriott St. Louis Airport, responded to this review, December 17, 2013
Thank you for the exceptional review!! We appreciate the great comments and agree we are lucky to have Darin on our team.

We are very pleased you enjoyed your experience with us and look forward to seeing you again soon.

Respectfully
Bob Lambert
General Manager
314-253-5155 Direct Line
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio TX
Level Contributor
101 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed December 3, 2013

This is the closest hotel to STL airport and it is a nice property. Al, our shuttle bus driver, gave us a great orientation to the hotel. He explained the shuttle schedule, hotel amenities, introduced the front desk by name and even went as far as to describe the night’s dinner menu and morning breakfast options….all in a ¼ mile trip. HVAC system is very effective and room temp matches what is selected. King rooms are nice, clean and well appointed. Bed is very comfortable. Concierge room is very nice and Meg Wilhite and Karen Tyler are friendly, welcoming and very helpful. I was really impressed by Toz…the AM doorman. As I waited for my van, I started talking with him when a senior citizen approached using a cane. Toz excused himself and asked the gentleman if he could assist him. He said no, he was just going out to get his car. Toz offered to go out and pick up his car for him. While the gentleman declined his offer, it was a sincere gesture of service. A hotel is a lot more than bricks and mortar and obviously the STL Marriott has a commitment to service. You will not be disappointed if you stay here.

Room Tip: Request Marquis tower...rooms have been upgraded
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Grandgator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob L, General Manager at Marriott St. Louis Airport, responded to this review, December 6, 2013
Thank you for the awesome review!! We are very excited to hear of your experience and will be sure to acknowledge the team members you mentioned. Our staff is dedicated to delivering the best possible experience and they love to know when they make it happen.

We hope to see you again soon,
Bob Lambert
General Manager
314-253-5155 Direct Line
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
5 of 5 stars Reviewed December 1, 2013

I stayed at the Marriott in St Louis and from the minute I walked in I received stellar service. I got a wonderful room, attendants immediately offered to take my bags, and the dining room staff were incredibly polite. The telephone operator Lynora had an exceptionally professional and polite telephone manner. Having been a prior switchboard operator, I know firsthand how difficult that is to do, especially when working the later hours. Overall I loved the Marriott, and I will most definitely recommend this hotel to others.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Colleen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob L, General Manager at Marriott St. Louis Airport, responded to this review, December 6, 2013
Thank you for the 5 Star Review!!! We truly appreciate the positive comments about our hotel and staff. We will be sure to acknowledge Lynora's exceptional service as we are lucky to have her on the team.

We look forward to serving you again soon,
Bob Lambert
General Manager
314-253-5155 Direct Line
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 30, 2013 via mobile

We stayed here the night before a 6 am flight. Very close to the airport. Rooms just Ok. The restaurant was surprisingly good. Everyone enjoyed their dinner. Rooms small but adequate. The room did not have the upgraded Marriott bed. Front desk and restaurant staff were very nice.

  • Stayed November 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank maliz7417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob L, General Manager at Marriott St. Louis Airport, responded to this review, December 2, 2013
Thank you for sharing your experience with us. We appreciate the positive comments about the staff and restaurant. You will be happy to know our room renovation begins this month and the new rooms will provide all the modern conveniences you have come to expect.

We hope to see you again soon,
Bob Lambert
General Manager
314-253-5155 Direct Line
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 27, 2013

The renovations are wonderful. Our first stay there was for the 2013 World Series and everything was pure Marriott. This past week on business, not so good. They were just a little off their game. The airport shuttle was late -- but that happens. However, when you call twice to ask how much longer, it is better not to say anything than to give a shorter time than actually happens. At the front desk, my reservation for a suite was not available. I called the day before to confirm and found out the original reservation I had was a hospitality suite. Good enough for my planned meeting but no bed. Dining room tables are hard to sleep on. They said I had been switched, but apparently not.

They eventually arranged for a suite but had to put me in an area being renovated. Indeed my suite needed that. But my guess is it will turn out as nice as the rest of the place. Service as always was great and our waitresses in the bar were absolutely wonderful. My Platinum Status next year will testify to my commitment. I will be back, and my guess is they will be on their game for all nine innings. Go Cardinals! Go Marriott!

  • Stayed November 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob L, General Manager at Marriott St. Louis Airport, responded to this review, November 29, 2013
Thank you for sharing your experience with us. We appreciate the positive comments and will research the shuttle issue to ensure this does not happen again.

See you again soon,
Bob Lambert
General Manager
314-253-5155 Direct Line
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott St. Louis Airport

Property: Marriott St. Louis Airport
Address: 10700 Pear Tree Ln, Berkeley, Saint Louis, MO 63134-4198
Location: United States > Missouri > Saint Louis > Berkeley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Berkeley
#1 Business Hotel in Berkeley
#2 Romantic Hotel in Berkeley
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott St. Louis Airport 3.5*
Number of rooms: 601
Reservation Options:
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Also Known As:
Marriott St. Louis Airport Hotel Berkeley
Marriott Saint Louis
St Louis Airport Marriott
Saint Louis Marriott
Marriott St. Louis Airport Saint Louis, MO

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