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“great stay”

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Hilton St. Louis Airport
Ranked #2 of 12 Hotels in Berkeley
Certificate of Excellence
GreenLeadersSilver level
Robinson, Illinois
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“great stay”
Reviewed August 20, 2013

We stayed here after a late flight in June. The rooms were clean and the beds comfortable. I was happy enough with it to request it when we fly out of St. Louis in Nov. Its very close to the airport and shuttles you to catch your flight.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review, August 21, 2013
Dear Valued Guest,

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.

Your comments regarding our rooms and hotel are exactly what we love to hear and what we strive for everyday. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations.

Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again.

Sincerely,
Ryan Konz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,319 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (181)
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English first
Cedar Rapids, United States
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 19, 2013

I had experienced a few problems between my reservation and check-in, but was given complimentary services to make up for the inconvienence. This hotel highly cares for their guests! We had a wonderful time and will be back to stay there again. It was a beautiful hotel and had everything we needed.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Amanda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review, August 21, 2013
Dear Valued Guest,

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.

I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. Please know that your feedback is extremely valuable to us especially related to our overall facility. I am glad that everything was handled to your satisfaction. We will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Finally, if I may be of any further assistance to you, please do not hesitate to contact me.

Best wishes and much thanks,
Ryan Konz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plantation, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 15, 2013

Stayed there in June of 2013 for their stay a night and use their parking lot while they shuttle you to and from the airport promotion (Park and Fly). Check-in desk was slow, even though there was only one person ahead of me. Shuttle is supposed to pick-up at the airport every 15 minutes, but I had to call them and request pick-up after waiting over 30 minutes and my car was damaged in their "secure" parking lot while I was away. The experience ended up costing me more than if I would have just gone and parked at the airport. I will never stay there again and neither should you.

  • Stayed June 2013, traveled solo
    • Value
Helpful?
Thank NTNTENPIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review, August 16, 2013
Dear Valued Guest,

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.

I regret to hear our accommodations did not meet your expectations on your recent stay. We try to make each guest experience at our hotel a great one and your satisfaction is important to us. Also I regret to hear about the isolated incident. Thank you for bringing these items to our attention so we can improve upon them.

Sincerely,
Ryan Konz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois City, Illinois
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 13, 2013 via mobile

Checked in with 3 friends and 3 kids late on a Saturday night. There was no wait checking in and when we called for a crib they were in the room setting it up almost as soon as I set the phone down. We had 2 conjoining rooms with 2 double beds each in the 2nd tower, and my only issue at all with the hotel is that it was quite a hike to the front desk. The rooms were a decent size, & looked very recently decorated. The curtains close all the way so you can make the room very dark for sleeping, and the bed is very comfortable. The rooms were also spotless. I would recommend this hotel to anyone and stay here again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank svaught06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review, August 15, 2013
Dear Valued Guest,

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.

I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. Please know that your feedback is extremely valuable to us especially related to our overall facility offerings and helpful staff. We will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Finally, if I may be of any further assistance to you, please do not hesitate to contact me.

Best wishes and much thanks,
Ryan Konz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina, United States
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 13, 2013

When we first arrived I had to get my own luggage cart and it wasn't until I had loaded our bags onto the cart and started wheeling it through the lobby did a bell hop ask if he could help! Then we were put into a room for handicapped individuals (we are not handicapped) which we managed with in spite of the odd shower arrangement but that wasn't the real issue. The facility had many very wobbly railings and poorly maintained facility bathrooms: no toilet paper, seats broken...). We had to wait for several minutes while a line formed to be seated for lunch (at noon) as there weren't any hostess' or servers in the restaurant! The floor of the restaurant had a spill (major slip hazard) that stayed the entire day and while it was cleaned up the next day, the floor clearly hadn't been washed. We sat at a table that had 2 forks wrapped in the napkin and no knife (several tables were likewise so we couldn't steal a knife from another table).
On a positive note, the staff was very friendly and pleasant at all times.
Overall, this Hilton is poorly managed.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Designermaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review, August 15, 2013
Dear Valued Guest,

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor and our Hilton Survey.

After reviewing your feedback clearly we fell short to provide you with the quality and service you have come to expect and deserve with Hilton. The team and I want to apologize for your experience especially related to our service, facility, bellman availablity and cleanliness. Our team takes great pride and passion in providing an excellent experience for our guests and we are sadden that we failed you. My team and I will be personally looking into these matters less than satisfying since it is unacceptable for you to have gone through this.

I sincerely hope for us falling short to exceed your overall expectation does not cause you to rethink your selection of the Hilton St. Louis Airport as your choice for your future travel needs. We do value your business and appreciate you conveying your comments and experiences to us as this affords a valuable opportunity to improve on our services.

Once again, thank you for providing us with your valuable and honest feedback. Finally, if I may be of any further assistance to you, please do not hesitate to contact me.

Sincerely,
Ryan Konz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Ridge, Virginia, United States
2 reviews
Reviewed August 12, 2013

I want to thank Lindsay Anderton who went out of her way twice to assist me with important actions. The other person is Bob (part of the wait staff). You can always count on him to go out of his way to make the conference attendees feel comfortable. Please recognize both individuals. I recommend this hotel to anyone travelling to St. Louis.

I single these two; atlhough, everyone at the St Louis Airport Marriott is a special person in my book. I was part of the AUSA Chapter Leader Training, 6-11 August). This is my 6th year as a trainer at the St. Louis Marriott. The hotel has NEVER disappointed me.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Isabelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review, August 15, 2013
Dear Valued Guest,

Thank you so your feedback and I will be sure to pass on your feedback to our sister hotel the Marriott St Louis Airport for you.


Sincerely,
Ryan Konz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
grand rapids
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 8, 2013

First off let me start by our experience overall was excellent here but there was a few concerns/suggestions I would like to bring up. We arrived on 8/2 from Michigan early in AM and was accomadated by Kory-very nice lady and she was able to get us checked in early as we had obligations to attend that day in town. Thank you very much for that!!

Good
Very nice and clean hotel
Staff is very pleasant and go above and beyond
the breakfast bar in the morning is unbelievable

Bad
the fire alarm was pulled our first night around 10:30pm and we were in bed from a very long drive and day...was not happy about this at all as I have anxiety/panic attacks so my heart was racing the whole time and could'nt really sleep well for the night

My electrical outlet in bathroom was not working and asked front desk am on 8/3 to have someone look, engineer came to room and asked if we was going to be around all day, stated we was taking off at 9:30am and gone pretty much whole day. was told would be fixed while we was gone. We came back to our room at 8:30pm that evening and he was just in there fixing it. At this time we wanted to just lay down and relax and really could'nt

The Pool-I would suggest when you are booked or have 3-5 family reunions going on to shut it down maybe from 8-10 for adults only...we was not able to use the pool at all during our stay due to many kids, their toys and splashing etc...:(

The breakfast buffett was great Saturday morning but we got up and went down at 6:30 to avoid the known crowd, it was great and full and plenty of food. Although on Sunday morning we did'nt check out until 9:30 to catch up on some sleep since we were driving back and the buffett was'nt up to par and not stocked as well since the rush had already hit.

I have to say I would stay here again but just wanted to make them aware of a few things and thanks again to Kory for being a listening ear and not blowing us off with our concerns and taking control and making a difference in our stay.

Room Tip: We had room 750 and had no issues with noise
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stazi321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review, August 9, 2013
Dear valued guest,

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I am happy to hear about our service and clean hotel. I also appreciate your suggestions and honest feedback. Please know that feedback like yours is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be.

Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again.

Best regards,
Ryan Konz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton St. Louis Airport

Property: Hilton St. Louis Airport
Address: 10330 Natural Bridge Rd, Berkeley, Saint Louis, MO 63134-3303
Phone Number:
Location: United States > Missouri > Saint Louis > Berkeley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Berkeley
#1 Best Value Hotel in Berkeley
#3 Romantic Hotel in Berkeley
#3 Business Hotel in Berkeley
#4 Family Hotel in Berkeley
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton St. Louis Airport 3.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Hilton St. Louis Airport hotel is located next to Lambert International Airport and popular area corporations. The hotel provides a 24-hour shuttle service to the airport and local businesses at no charge. Plan your next event or meeting and utilize the expansive and versatile meeting space. World's Away restaurant offers casual American fare, and Constellations Bar is a great place to grab a drink after a long day of travel or work. ... more   less 
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Also Known As:
Hilton St. Louis Airport Hotel Berkeley
Hilton Hotel Saint Louis
Saint Louis Hilton
Hilton Saint Louis
Hilton St. Louis Airport Saint Louis, MO

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