I decided to try this hotel once again since it would only be a one night stay. Everything was fine until we went to bed. There is a mattress pad on the bed and it will not stay put. We woke up several times during the night with it all wadded up beneath us and it had separated from the corners, so part of the time we were sleeping on bare mattress. I informed the desk clerk upon check out and he seemed totally unconcerned. I then asked for the email of the manager and wrote to her. She did not even bother to answer my question. I just wanted to know if this was something new at Renaissance. I have platinum status at Marriott and if this is something new at Renaissance, I will not be able to stay at Renaissance hotels in the future because I pay for a comfortable nights sleep. This did not happen at this hotel. Very disturbing that no one cares if a loyal customer is not satisfied with the bed.
- Official Description (provided by the hotel):
- The Renaissance stands out among airport hotels in St. Louis as the only AAA Four Diamond property. Just minutes from the STL Airport via our complimentary shuttle, this unique hotel in St. Louis redefines upscale accommodations with luxurious amenities and well-appointed facilities. Upon arrival, our esteemed St. Louis hotel welcomes guests with impeccable service and richly remodeled guest rooms. In addition, fine dining, Starbucks lattes, and a commitment to tech-savvy public spaces are all available. ... more less
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- Also Known As:
- Renaissance Saint Louis
- Saint Louis Renaissance
- Renaissance St. Louis Airport Hotel Saint Louis, MO