We have stayed at this hotel many times. Each time we stay we get more and more disappointed with the service and lack of care by the staff. The shuttle this last time was a JOKE. Landed at the Airport and an hour and a half later we arrive at the hotel. NEVER before has this happened.But... seems to be the wave of things that keep happening from this hotel. The driver insisted we leave our bags right outside the door of the shuttle van, which was a safety hazard for passengers trying to get on the van. But, he insisted that for "safety" reasons he had to pick up the luggage himself. Where was he when I hauled them around the hotel in Orlando FL through the airport and the to the shuttle itself???? He was in much worse shape!!! He took FOREVER. We were trying to beat the clock in order to do a little shopping at St. Charles which usually would not be an issue. We are usually promptly picked up and our luggage is usually promptly loaded and unloaded within 30 min. We arrived at the Renaissance Hotel and he again would NOT let anyone off - He was going to unload the bus himself - we were being held hostage!!!! Ok I am all about getting help and I will gladly tip you BUT this was unbelievable, for a 30min. job to take 1-1/2 hrs. I finally grabbed my bag - we were in a hurry and I had lost my patience at this point. I was yelled at to make matters worse. You could get hurt ......... I thought the man was going to have a coronary loading and unloading the bags if any one was going to get hurt it was him. Any way the last time we stayed at this hotel, we did not get our towels. Like I said we have used this hotel many times and rode this shuttle many times. We are getting VERY upset with the service that continues at the Renaissance!! It was always the only one we would consider - we will be looking into other hotels next trip!!!
- Official Description (provided by the hotel):
- The Renaissance stands out among airport hotels in St. Louis as the only AAA Four Diamond property. Just minutes from the STL Airport via our complimentary shuttle, this unique hotel in St. Louis redefines upscale accommodations with luxurious amenities and well-appointed facilities. Upon arrival, our esteemed St. Louis hotel welcomes guests with impeccable service and richly remodeled guest rooms. In addition, fine dining, Starbucks lattes, and a commitment to tech-savvy public spaces are all available. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Hotwire, Booking.com, Travelocity, Priceline, Cancelon, Marriott, getaroom.com, HotelQuickly and HRS so you can book your Renaissance St. Louis Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Renaissance Saint Louis
- Saint Louis Renaissance
- Renaissance St. Louis Airport Hotel Saint Louis, MO