We made reservations 4 MONTHS in advance and confirmed reservation before arriving, but when we arrived, they stated that they had our reservation but did not have a room available due to over booking for 4 family reunions. While I was standing at the lobby desk, a business man came up and gave his reservation information and was asked if he would like a king or queen size bed. Then he was given his card key and a smile and sent on his way. I was ignored for the most part while my family of 5 waited to see what solution they could come up with. During our looong wait in the lobby, I was desperately trying to find another hotel but there was not a hotel vacancy for miles. They finally came up to me and stated that the best that they could do would be a king size bed that would have to accomodate my 3 sons and me and my spouse. Really??? I had requested queens when making the reservation. When I asked for the supervisor, they all of a sudden miraculously came up with a room with 2 queens. We got to the room, and the air conditioner was broken and the fan in the bathroom did not work. The TV had no remote, and there was a charge for wifi. The room had an odd odor as well. I would NEVER go back to this hotel again. They were rude and did not once appologize for the inconvenience. We had prepaid when making our reservation and it was EXPENSIVE and NOT WORTH A PENNY !!!!
- Official Description (provided by the hotel):
- The Renaissance stands out among airport hotels in St. Louis as the only AAA Four Diamond property. Just minutes from the STL Airport via our complimentary shuttle, this unique hotel in St. Louis redefines upscale accommodations with luxurious amenities and well-appointed facilities. Upon arrival, our esteemed St. Louis hotel welcomes guests with impeccable service and richly remodeled guest rooms. In addition, fine dining, Starbucks lattes, and a commitment to tech-savvy public spaces are all available. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Saint Louis
- Saint Louis Renaissance
- Renaissance St. Louis Airport Hotel Saint Louis, MO