My husband & I stayed two nights at the hotel. When we checked in, we realized we only had down pillows in our room. We called to have a poly-fiber filled pillow sent up since I am allergic to down. At that point, we found out the hotel does not have any down pillows in the hotel at all. We were very upset, as I know several people that are allergic to down. Considering the late time (we checked in at 1 AM), we opted to call down and talk to someone during the day shift.
After going through the front desk, housekeeping, etc. we finally had the general manager call us. The GM proceeded to tell my husband there was nothing he was going to do as this is the first time he had ever heard of anyone ever being allergic to down. There is no mention of transfering us to another Choice Hotel (multiple in the area) there is no mention of discounting our room because I am unable to sleep, and the rudeness that came from that GM certified that I will never again stay at any Choice Hotels. After sitting in disbelief for minutes, the GM called back and offered a foam travel pillow they found in lost and found. After that, he told us to call Expedia to deal with them. We had booked our hotel through Hotels.com. The good news is that hotels.com took care of us. They refunded a portion of the room charge, told us of the closest place to get a pillow, and did what they could to help us.
Just know - from what I have found out, all choice hotels are now going to an all-down pillow establish. The funny thing is that they are not even hypo-allergenic down. So, if you are staying at this hotel, take your own pillow if you don't like down. If there is anything that is wrong with your room, don't deal with the staff, they won't do anything. They will just tell you to call the people you didn't book your hotel through.
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- Also Known As:
- Comfort Inn Airport & Conference Center St Louis Hotel Berkeley
- Comfort Inn Airport And Conference Center St Louis
- Comfort Inn Airport Hotel
- Saint Louis Comfort Inn
- Comfort Inn Saint Louis
- Airport Inn Saint Louis, MO