We stayed at this horrific hotel for the Missouri Valley Basketball Conference. DO NOT STAY HERE! THEY LIE! THEY ARE RUDE! THEY WILL NOT HELP YOU! DO NOT STAY HERE!
We had brought two crystal glasses that are our "traveling wine glasses" and left them in the room. The first day, they were left there. The second day, they vanished. Everyone claimed to have no responsibility.
Also, on the first day, housekeeping did not replace our bath towels, only the hand and face towels. We were left with just one bath towel.
When I first found the glasses missing, I called the front desk. She told me very rudely to call the manager the next morning to deal with it. My husband then took a notebook downstairs and asked the same woman, her name is Britney, about the glasses. She then told him that the hotel manager would NOT BE IN the following day! She had lied to me and then hung up on me!
We called the restaurant to ask about the glasses and they hung up on us. It was a horrific experience.
After we left, I tried calling the hotel manager twice. He was never there. I left a message. He never called me back. I am also going to write a letter of complaint to the CEO of Comfort Inns and cc that manager. But when I call the hotel, sometimes nobody even picks up the phone!!!
We have stayed at many hotels with our traveling wine glasses and thus assumed that they would be fine. It's not like they are diamonds or jewelry. And there were only two. But that breaks our set of six down to just four.
They stole our glasses and they were crystal, but were not that elegant, although as most crystal wine glasses are, they were not cheap things. They were traveling glasses! But they had a distinctive look so we could keep track of them and were labeled "Schott Zwiesel!" I cannot get any contact with the manager to deal with this matter.
The housekeeping manager, I think her name was Sharah, was good, though. She took our number and did their best to locate the glasses. They couldn't find them. She was good and very very responsive. I commend her and her colleague, a gentleman, for trying to help us.
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- Also Known As:
- Comfort Inn Airport And Conference Center St Louis
- Comfort Inn Airport & Conference Center St Louis Hotel Berkeley
- Comfort Inn Airport Hotel
- Saint Louis Comfort Inn
- Comfort Inn Saint Louis
- Airport Inn Saint Louis, MO