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Hilton Garden Inn St Louis Airport
Ranked #3 of 12 Hotels in Berkeley
Certificate of Excellence
Reviewed January 2, 2014

We use this Hotel for Blues and Cardinal games . The shuttle takes us to metrolink and we do not have to drive or park. Rooms are great sometimes noisy. Breakfast was great as long as you do not pay full price.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank michelew284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron D, General Manager at Hilton Garden Inn St Louis Airport, responded to this reviewResponded January 3, 2014

Thank you for taking the time to come to TripAdvisor to review your stay with us. I appreciate the kind words about the hotel from your stay with us. I am glad you were able to take advantage of the shuttle service. I also saw that you were able to enjoy our wonderful breakfast. Maybe next time you’re in town you can use our “Bed & Breakfast” package. This way breakfast will be included with your stay.

If there is anything else you would like to mention or anything I can do for you in the future, please do not hesitate to contact me at Aaron.Duncan@hilton.com. Thank you so much for your time and have a great day.

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696 - 702 of 1,040 reviews

Reviewed January 1, 2014

I spent ten days at the Hilton Garden Inn St. Louis over Christmas, 2013. The two rooms I stayed in were well appointed, clean, and comfortable. Staff was attentive and friendly. Dinner service is slow but then there is a single cook and one needs to plan ahead. They use the plastic key cards that lose their ability to unlock doors too easily. No free breakfast but free WIFI.

  • Stayed: December 2013, traveled on business
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Thank frequenttraveler334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron D, General Manager at Hilton Garden Inn St Louis Airport, responded to this reviewResponded January 2, 2014

Thank you for taking the time to review our hotel. I am glad that we could meet your expectations of Hilton during your stay. It really does mean a lot and I am very grateful that we were able to meet your expectations of Hilton.

If there is anything else you would like to mention or anything I can do for you in the future, please do not hesitate to contact me at Aaron.Duncan@hilton.com. Thank you for your time and have a great day today

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

I am a female and stayed here over night for a very early flight in the morning. I felt safe and the hotel was very clean. The staff was very helpful and friendly. I liked that I didnt have to go anywhere to get something to eat. The shuttle service was great also.

  • Stayed: December 2013, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Julisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron D, General Manager at Hilton Garden Inn St Louis Airport, responded to this reviewResponded January 2, 2014

Thank you for taking the time to review our hotel. I am glad that we could meet your expectations of Hilton during your stay. It really does mean a lot and I am very grateful that we were able to meet your expectations of Hilton.

If there is anything else you would like to mention or anything I can do for you in the future, please do not hesitate to contact me at Aaron.Duncan@hilton.com. Thank you for your time and have a great day today

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

Hotel was in a convenient location to town, with excellent amenities. Rooms were clean and comfortable. Staff was pleasant and very helpful. Restaurant and bar were excellent. Be careful taking the bus from the airport. One goes to the Hilton and one to the HGI. Driver of the Hilton does not specify, and it is easy to be taken to the wrong hotel. HGI says it happens all the time.

  • Stayed: December 2013, traveled on business
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Thank Dryfly0618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron D, General Manager at Hilton Garden Inn St Louis Airport, responded to this reviewResponded January 2, 2014

Thank you for taking the time to review our hotel. I am glad that we could meet your expectations of Hilton during your stay. It really does mean a lot and I am very grateful that we were able to meet your expectations of Hilton.

If there is anything else you would like to mention or anything I can do for you in the future, please do not hesitate to contact me at Aaron.Duncan@hilton.com. Thank you for your time and have a great day today

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2013

Taxi drivers can confuse this with the regular Hilton Hotel, so be sure to indicate it is the Hilton Garden Inn. There is absolutely nothing within walking distance, so you need a car. The restaurant is closed on weekends. The staff is not very knowledgable about the local area. The rooms are standard.

Room Tip: Don't stay here on the weekend if you don't have a car. You'll starve.
See more room tips
  • Stayed: December 2013, traveled on business
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Thank TTExcellentAdventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron D, General Manager at Hilton Garden Inn St Louis Airport, responded to this reviewResponded December 26, 2013

Thank you for taking the time to review your stay with us. I appreciate the feedback about the hotel and that it worked out for you during your stay. I do apologize for your experience our restaurant. Our restaurant is closed for lunch during weekends, but we do offer breakfast that is open until 11am and dinner and room service hours are still from 5pm to 10pm on weekends. I will continue working with our staff in making them as informed as possible about local eating options. I do apologize for that and thank you for bringing that to our attention.

If there is anything else would you would to mention or anything I can do for you in the future, please do not hesitate to contact me at Aaron.Duncan@hilton.com. Thank you so much for your time and have a great day today

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 23, 2013

whenever we need to fly out of St. Louis, we spend the night at the hilton Garden. We park our vehicle there and the hotel takes us to the airport and picks us up upon return. The hotel staff is courteous and the value is near equivalent to a remote park program.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Howard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron D, General Manager at Hilton Garden Inn St Louis Airport, responded to this reviewResponded December 26, 2013

Thank you for taking the time to come to TripAdvisor to review our hotel. I appreciate the kind words and feedback about the hotel and the staff. I am glad that we could meet your expectations of Hilton during your stay. I will make sure that I pass along your kind words about the staff to everyone here. It really does mean a lot and I am very grateful that we were able to meet your expectations of Hilton.

If there is anything else you would like to mention or anything I can do for you in the future, please do not hesitate to contact me at Aaron.Duncan@hilton.com. Thank you for your time and have a great day today

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2013

Pulling up to this hotel, it looks great. It's in a good location being 10 minutes from the airport, all the lobby and room furnishings looked clean and new. To the eyes, it was a very nice hotel. First thing that went wrong, we were in a room on the highway side of the hallway and could hear the traffic driving by all night. Fortunately, it just turns into ambient noise eventually and I was able to fall asleep. Second problem: the people in the room next door came back at about 11pm and stayed up talking until 1 or 2 am. They weren't being loud and yelling and partying, they were just talking in the room next door. I was laying bed in my room and I could almost hear them as if I was in the room next door, and they were just talking at a normal volume. Walls are SO THIN!!!!!

Next, the epic tale of terrible customer service: We had signed up for a one night stay with the park & fly option because we were catching a flight the next day and wanted easy, long term parking. Great idea in theory, but this also meant that breakfast wasn't included, so if we had wanted to eat breakfast at the hotel it was an extra $12 a person! SO overpriced! $12 a person for a breakfast buffet?! Apparently bed and breakfast is a different option you have to sign up for instead of park and fly....really? dumb.

So upon my return to St. Louis, I call the hotel from the airport to let them know we'd arrived so they could send a shuttle. She asked me for my last name, a call back phone number, and my airline, all of which I gave to her. No problem. It took a little longer than normal for our luggage to come down the baggage claim, maybe 20 minutes or so. We came out to the Hotel/Motel pick up area (Exit 18 I later found out) and we wait for the shuttle to arrive. After 20 minutes waiting at the curb, I ask the driver of a Hilton Airport Shuttle (different hotel) where the Hilton Garden Inn shuttle is and they say that the Garden Inn only has one shuttle so it takes them a long time to make their way around to pick people up. Seriously? The the Garden Inn is an airport hotel with a Park and Fly option and they only have ONE shuttle?! Who made up THAT plan?! So ANOTHER 20 minutes later (a total of 40ish minutes at this point we've been waiting in 30 degree weather without our coats) I call the hotel again and the woman immediately knows who I am and that I called earlier and said that the driver had driven around and didn't see me. She then accused me of not standing in the right place (Apparently they only pick up at exit 15 and 18) but I WAS in the right place the whole time! So, let me get this straight: The driver drove around the pick up circle once and didn't see us when we were probably waiting for our luggage, so then just left even though they knew we hadn't been picked up yet? They asked me for a call back number when I called them the first time, so why didn't they USE IT to call me to see where we was?! Instead they left us waiting for 40 minutes in the freezing cold without any explanation! So I then told her, we have been in the right spot this whole time and would he come pick us up please??? She then put me on hold, like this was some huge inconvenience that she had to check into, and then said he would come get me and would get there in the next 5-7 minutes. 15 minutes later, he shows up and doesn't say a single word. No hello, no apology, nothing! Again, like it's my fault! We had been waiting in the cold for almost an hour and he can't even say hello when we get on the bus. I was infuriated with the whole experience.

Needless to say I will NEVER stay here again. Everything looks good on paper, but whoever runs this place has a lot of work to do to get it organized and provide good customer service. And buy another shuttle for crying out loud!

Room Tip: Ask for a room away from the highway, or just don't stay here because all the rooms probably hav...
See more room tips
  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank KDunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron D, General Manager at Hilton Garden Inn St Louis Airport, responded to this reviewResponded December 26, 2013

I would like to extend our deepest apologies for the level of service you recently received with us. Your recent experiences at our hotel are definitely not a reflection of our service standards.

If there is anything else you would like to mention or anything I can do for you in the future, please do not hesitate to contact me at Aaron.Duncan@hilton.com. Thank you for your time and have a great day today

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn St Louis Airport

Address: 4450 Evans Pl, Berkeley, Saint Louis, MO 63134-2600
Phone Number:
Location: United States > Missouri > Saint Louis > Berkeley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Berkeley
#1 Romantic Hotel in Berkeley
#3 Family Hotel in Berkeley
#4 Business Hotel in Berkeley
Price Range: $94 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn St Louis Airport 3*
Number of rooms: 136
Official Description (provided by the hotel):
The Hilton Garden Inn St. Louis Airport hotel is only two miles away from Lambert International Airport, with complimentary 24 hour shuttle for guests. The hotel is located off I-70 next to the NorthPark business and entertainment complex. Guests receive complimentary WiFi in each room. ... more   less 
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Also Known As:
Hilton Garden Inn St Louis Airport Hotel Berkeley
Hilton Garden Inn St Louis Airport Saint Louis, MO

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