1. The one lady at the front desk (forget her name) was so rude and not helpful. She talked down to me and acted like I was bothering her if I asked a simple question.
2. I found a pubic hair on a clean towel when we got to the room.
3. I ordered my 2 year old a ham and cheese sandwich off the kids menu. I was told it was a hot sandwich. Instead we got a ham and cheese wrap with a garlic mayonnaise on it. Who puts a garlic mayo on a kids sandwich?? Food was terrible overall!
4. I asked for a wine opener at 3pm and was told I would have to wait until the restaurant opened at 5pm. Like someone couldn't walk to the bar for me and help me out???
5. The women working the bar never cracked a smile or gave a "how are you?" when I ordered some drinks. Should not be in customer service.
6. I was also told by that rude woman at the front desk that if I wasn't on time for the 7:30 airport shuttle that I would lose my chance for a ride to the airport. Btw, I am a 33 year old mother. I think I can handle being on time for my flight home, thanks.
Do not stay here!! I am never one to complain, but I couldn't believe how horrible of a stay this was.
- Official Description (provided by the hotel):
- The Hilton Garden Inn St. Louis Airport hotel is only two miles away from Lambert International Airport, with complimentary 24 hour shuttle for guests. The hotel is located off I-70 next to the NorthPark business and entertainment complex. Guests receive complimentary WiFi in each room. ... more less
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- Also Known As:
- Hilton Garden Inn St Louis Airport Hotel Berkeley
- Hilton Garden Inn St Louis Airport Saint Louis, MO