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“Could be a jewel, just needs polishing” 3 of 5 bubbles
Review of Westgate Tunica Resort

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Westgate Tunica Resort
Ranked #17 of 19 Hotels in Tunica
Roanoke, Virginia
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Could be a jewel, just needs polishing”
3 of 5 bubbles Reviewed May 26, 2014

A first glance, the Westgate Resort in Robinsonville, Miss., looks impressive. But it turned out to be a case of don't look to closely because you'll begin to see flaws.
First, the pros: It accepts pets, although the $170 fee seems excessive; It is very close to four of the nine casinos in Robinsonville; the furniture in the rooms is nice and the master bedroom bed is big and comfortable; Screened-in porch is a nice place for breakfast and a late-night drink; staff was attentive and quick to fix problems; it has a beautiful pool area; lobby and clubhouse are impressive, but underutilized.
The cons: Carpet in our room was dirty and looked liked it hadn't been swept in weeks; rooms do not have vaccums; old TV in master bedroom; bathroom door did not close; no wifi in rooms; no wakway to room from parking lot, had to cut through bushes; advertised in-room safe, but there was not one; screens around porch had holes in them and the siding at the bottom had to be knocked back in place.
Overall this is a nice place that needs some updating. Paint is peeling and concrete is breaking loose on the front of the buildings. Walkways could stand a pressure washing. But, the staff is good. The door of our fridge did not close and it was replaced within an hour of us reporting it. Towels and linens were given when asked. It just seems that the money the place is taking in is not being used for its upkeep. And that's a shame. It's location to the casinos is a plus and so it the policy since none of the hotel/casinos take pets. It could be a real jewel, just needs some polishing.

Room Tip: A deluxe suite comes with a whirlpool tub and screened porch.
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  • Stayed May 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review, June 3, 2014
Thank you for taking a moment to review your stay. Our location is the perfect spot to enjoy the many casinos in the area. We are pleased to hear that you enjoyed your villa amenities such as our big comfortable beds and screened in porch. It is the perfect spot to enjoy breakfast before starting your day.

We are sorry that you experienced issues with the cleanliness of you villa. Our housekeeping staff is there to ensure that each room is spotless and these issues will be addressed with our house keeping staff. We are sorry that your overall experienced with us was not up to your standard. We have taken note of the issues you have mentioned and will address them with the housekeeping and maintenance staff. We do hope that you will visit us again and give us another opportunity to exceed your expectations.

Victor
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62 reviews from our community

Traveler rating
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    16
    14
    23
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Tomahawk, Wisconsin
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed April 19, 2014 via mobile

Spent five days here sharing a two bedroom lock off unit with friends. Time of year was "quiet" - weather very cool so pool and hot tub not open. Nothing else to do at unit. Many casinos in area (although Harrahs is scheduled to close this June) if you like to gamble (we don't) so drove into Memphis almost every day (30 miles one way). NO INTERNET anywhere near unit...had to drive several miles to find a free hot spot. Unit was sparsely supplied in kitchen. No paper towels...were told that shipment was late, never did come in. Staff at desk gave us bathroom paper towel roll to use after third day. Iron was damaged and was replaced immediately. Light switch in bathroom had to be turned on several times before it stayed on - appeared to be a short but staff blamed the curly type light bulbs. Door between units was stuck so couldn't open without body slamming, staff assisted so just kept it open. Unit was updated but needing new couch - very uncomfortable. Did visit some nice museums in area and ate some good southern food but with lack of resort activities, no internet connection and limited kitchen supplies to enjoy eating in unit, don't think we would be back anytime soon.

Stayed April 2014, traveled with friends
Helpful?
2 Thank Nokomisgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review, April 25, 2014
We are truly sorry for the issues you experienced. If you would like, please contact our Corporate Office at 800-217-5076 to speak with our Rapid Response Team to discuss your stay further. Although your stay was not 100% perfect, we hope you will stay with us again.

Nicole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sicklerville, New Jersey
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed November 16, 2013

We decided to give Westgate Tunica Resort another try. My husband and I stayed there again November 1-4, 2013. This time, we stayed in a deluxe room. Although it is a little larger than the regular room, it is a far cry from other Westgate properties. I can't believe it is part of the Westgate family of hotels. The room could have benefited from a REALLY good cleaning (especially the bathroom and kitchen). The microwave was clean but the stove was disgusting. Also, in the bedroom, you only get two candelabra lights--definitely too small and too dull for dressing or reading. There was no lamp on either night table. I could not see in the closet and every time I put my shoes in there, they came out with a bug on them (both shoes). The only positive about this hotel is proximity to the casinos and many dining options in the area. There are much better/nicer/cleaner hotels in the vicinity. This is my last visit to Westgate Tunica. I will not waste any more money giving them additional chances to get their act together. I agree with another reviewers' comments that Westgate needs to take this property as a loss and get rid of it.

Room Tip: Avoid at all costs. Nicer/better/cleaner hotels in the area.
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  • Stayed November 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Vicki W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review, November 18, 2013
Thank you for your input. Our one bedroom deluxe, with its whirlpool tub, fully equipped kitchen and furnished patio, is a great way to stay when close to the casinos. Cleanliness is a priority, and we would have gladly corrected this oversight in the bath and kitchen. We thank you for the lighting suggestion. Our maintenance includes spraying for pests, and we would address this further if notified. You are correct, we are in an ideal location by the casinos and local restaurants. It's our hope to have you visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 5, 2013 via mobile

While on our family road trip, this was our first planned stop. The 1 bedroom was nice. However, we will need to rent a two bedroom unit next time. My children complained that the sofa sleeper was very uncomfortable. But, overall, the stay was ideal. There were many casinos nearby with a huge variety of buffets. The staff was great!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tonni27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review, November 8, 2013
Thank you for taking the time to share your experience with us at Westgate Tunica Resort. It was our pleasure to have you and your family. Thank you for recognizing our awesome location in the center of town. We look forward to seeing you and your family again very soon.

Josie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed September 11, 2013

Westgate is known for there beautiful properties and they need to take this as a loss and get rid of it! There is a bare bones staff. The manager lives on the property and does NOTHING. Lives with what appears to be a grandchild that she allows on the balcony walkway in a walker????? One night a group of young people where in the adjoining room to ours.Smoking marajuana and lighting incense to cover smell. So many things in the room broken.(garbage disposal,appliances outletsetc..)Dont waste your money. Someones taking WESTGATE for a ride....The corporate needs to go undercover there!

  • Stayed August 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Carol D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review, September 23, 2013
Thank you for your review. We apologize for the issues you experienced. We have taken note of each one and will pass them onto the appropriate members of our Corporate staff. Thank you for bringing these issues to our attention. We also apologize for the amenities which were out of order as this is certainly not our standard of customer service. We take pride in our exceptional service and will work with them to improve going forward. Again, please accept our apologies and we do hope that you will give us another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Decatur, Illinois, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 24, 2013

The resort is beautiful. I stayed in a deluxe suite and it was gorgeous. The only downside to the stay was there was no internet service, free or for pay. The office hours are very limited and it is hard sometimes to obtain service, but for the amount of time we actually was in the room it was okay. The staff I did interact with was very friendly. I would definitely stay at the property again and would recommend it, but Westgate please get some internet service in Super 8 has internet service. Kecia W.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kecia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review, August 29, 2013
Thank you so much for your review. We are glad you enjoyed your stay. We always look forward to assisting our guests and providing them with the ultimate vacation. Guest feedback is vital, so that we can provide the best service we can. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sicklerville, New Jersey
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed August 11, 2013

If you are going to stay here, make sure you reserve the deluxe suite. It is much nicer than the regular suite and it has a balcony. The hotel room lost air conditioning for two days we were there. Staff is very hard to find, especially at check out time. If you check out before 8:00 a.m., no one is in the lobby. As a matter of fact, it is closed and you need to leave the key in a box outside. I will try this hotel again but will reserve the deluxe suite.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Vicki W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review, September 12, 2013
We always appreciate hearing from our owners and guests. We apologize for any inconveniences that may have occurred. The satisfaction of our guests is our top priority. We hope you will come back to visit us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Tunica Resort

Property: Westgate Tunica Resort
Address: 1724 Casino Center Dr, Robinsville, Tunica, MS 38664-9771
Location: United States > Mississippi > Tunica
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #17 of 19 Hotels in Tunica
Price Range (Based on Average Rates): $
Hotel Class:3 star — Westgate Tunica Resort 3*
Number of rooms: 22
Official Description (provided by the hotel):
Tunica, MS is the third-largest gambling destination in the United States behind Las Vegas and Atlantic City. Westgate Tunica Resort is close to the casino excitement, golf courses, a pickle factory, the Veterans Memorial and 30 miles south of Memphis, Tennessee. Lodging and accommodations is reminiscent of southern plantation style grandeur. All one bedroom and deluxe suites contain a full kitchen and washer/dryer. Onsite amenities include an outdoor swimming pool, hot tub and fitness room. ... more   less 
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Also Known As:
Westgate Tunica Hotel Tunica Resorts

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